Customer Service & Sales Support Specialist

FedEx Canada; Lethbridge; On-site; CAD 35,000 - 55,000; Full time

Job summary

FedEx Canada is seeking a candidate for an interview-based customer service role focused on direct customer interface and supporting operations. The position involves handling inquiries, performing administrative tasks, and identifying opportunities to promote services and generate incremental revenue.

The role emphasizes strong communication, problem-solving, and the ability to operate in a fast-paced, monitored environment. Training will cover FedEx products, processes, and safety requirements.

Qualifications

• High school diploma or equivalent required; college diploma preferred.
• Familiarity with Canadian customs regulations is an asset.
• Understanding FedEx Express and Ground products/services is preferred.
• Successful completion of all basic and recurrency training.
• Ability to lift up to 70 lbs and handle packages up to 150 lbs with equipment.
• Proficient in a PC Windows environment; strong communication under pressure.

Responsibilities

• Provide accurate information and assistance to customers requiring direct interface.
• Perform administrative duties to support efficient operations.
• Promote continued sales and generate potential incremental revenue wherever possible.

Skills

Interpersonal skills

Verbal communication

Analytical skills

Negotiation skills

Problem solving

Stress management

Education

High school diploma

College diploma

Tools

Windows OS

Job description

FedEx Canada is seeking a candidate for an interview-based customer service role focused on direct customer interface and supporting operations. The position involves handling inquiries, performing administrative tasks, and identifying opportunities to promote services and generate incremental revenue.

The role emphasizes strong communication, problem-solving, and the ability to operate in a fast-paced, monitored environment. Training will cover FedEx products, processes, and safety requirements.