Cafe Manager

49th Parallel Coffee Roasters; North Vancouver; On-site; CAD 48,000 - 52,000; Full time

Job summary

Join a leading coffee roaster as a Café Manager, responsible for overseeing operations at our Lonsdale Café. Lead a passionate team, deliver exceptional service, and foster a culture of coffee excellence. Ideal candidates will possess strong leadership skills, coffee expertise, and a commitment to customer satisfaction.

Qualifications

• 3 years' experience in specialty coffee service, 2 in management.
• Experience managing a profitable café with understanding of KPIs.
• Excellent communication skills.

Responsibilities

• Oversee daily operations and staff management.
• Ensure exceptional customer service and café standards.
• Conduct staff training and development programs.

Skills

Customer focus

Leadership

Coffee expertise

Time management

POS systems knowledge

Job description

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49th Parallel Coffee Roasters provided pay range

This range is provided by 49th Parallel Coffee Roasters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$48,000.00/yr - CA$52,000.00/yr

Direct message the job poster from 49th Parallel Coffee Roasters

Director of Retail Cafes at 49th Parallel Coffee Roasters

Reports to: District Manager

SUMMARY

The Café Manager is a member of the company’s cafe management team responsible for managing the operational needs of their home café. The main functions of the position are leading and developing a team of Assistant Managers, Supervisors and Baristas and effectively managing the day-to-day operations of the café in line with the company’s values. Also responsible for the delivery of Barista training content (Grind, Steam, Advanced Barista), support for Assistant Manager and Manager training, development of standards, coffee culture and customer service.

This position will serve as a positive role model, driving our 49th Parallel passion for coffee and culture both internally and externally, and will exemplify the company’s culture and values.The Cafe Manager will manage our Lonsdale Cafe and will report into the District Manager.

This position will be responsible for the overall operations of the café and duties will include but not be limited to:

• The daily operation of the café.
• Organization of staff positions and responsibilities. Delegating tasks to ensure the café runs smoothly, efficiently, and can achieve financial targets.
• Efficiently plan for daily and weekly needs, as well as special events.
• Involved in decision making relating to adjusting service and changing menus and implementing these changes.
• Responsible for all hiring, disciplinary and firing decisions relating to the Front of House café team.
• Writing a profitable staff schedule using daily and weekly sales reports to assess labour costs and adjusting as necessary.
• Weekly and monthly inventory counts and ordering with suppliers. Assessing sales to set pars.
• Dealing with customer enquiries and complaints, following protocol for how to escalate issues beyond your remit.
• Maintaining a health and safety plan that adheres to legislated requirements under the ESA, WorkSafe BC, and the Company’s policies; ensuring the café’s culture supports an inclusive environment, and addressing claims of bullying, harassment, and discrimination in line with the Company’s Bullying, Harassment and Discrimination in the Workplace policy. Handling special orders from customers, and arranging the use of the cafe space for special events.
• Partnering with the Back of House team to support and achieve mutual Café goals.
• Leading the team in creating a warm, welcoming environment and delivering an exceptional guest experience.
• Fostering a culture of team development where employees are encouraged to learn and grow
• Continued assessment and development of staff, to include service training and coffee specific training within the café as follows:

-Onboarding and orientation (coffee and culture-focused)

-Brew bar training

-Till training

-Routine training (open and close)

-Supervisor training (routines, open, closing)

*Other duties and special projects may be assigned from time to time.

The ideal candidate will have the following competencies, qualifications and experience:

• Strong passion for coffee.
• Excellent customer focus, internally and externally.
• Strong leadership capabilities.
• 3 years' experience in specialty coffee service, 2 in a management role, with knowledge of espresso extraction and brewed coffee methods.
• Recruiting and staff development experience.
• Experience managing a profitable café, with understanding of how to achieve financial targets: Gross Margin, Labour Costs, COGS; ability to communicate KPIs to café team, and motivate them to achieve targets as applicable.
• Excellent written and verbal communication skills.
• Deep understanding of POS systems, their functionalities and limitations; experience with Lightspeed a strong asset.
• Positive role model with a passion for nurturing exceptional culture throughout their department and beyond, aligned to the company goals.
• Ability to excel under pressure, and help others do the same; manage time effectively to achieve results
• Knowledge of manual and volumetric espresso machines, and basic maintenance.

Salary Range: $48,000.00-$52,000.00 Base Range

Bonus + Tip Eligibility

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Sales, and Management

• Industries

  Hospitality and Restaurants

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