Cafe Manager- Forecast Coffee Group Inc

Toronto Film School; Whistler Village; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading company in café management is looking for a Café Manager to oversee daily operations in Whistler Village. The ideal candidate will possess a minimum of 3 years of management experience in high-volume coffee shops. Responsibilities include team leadership, financial management, and ensuring a positive customer experience. Knowledge of barista skills and familiarity with inventory management systems are essential. Join a team committed to community engagement and operational excellence.

Qualifications

• Minimum 3 years experience in a similar manager role.
• Experience in high volume café.
• Proven track record in managing labour and food costs.

Responsibilities

• Manage café operations and provide leadership to staff.
• Handle financial management and inventory processes.
• Engage with the community through events and effective communication.

Skills

Leadership

Communication

Customer Service

Financial Management

Problem Solving

Barista Skills

Time Management

Education

Food Safe Level 1

Serve-it-Right Certificate

Tools

Microsoft Office Suite

POS Systems

Job description

Café Manager Job Description

NOC 60030 Food service Manager

Summary

The role of Cafe Manager is an essential part of our business in all of our locations. As the manager, you believe in our social purpose and company vision, and drive your team and store success using these principles. You embody and live the Forecast core values and strive to apply these to all duties within your role.

“Forecast Coffee exists to create space to feed the soul, igniting our collective passion for each other, our community, and the outdoors.”

In your role you will work closely with the company owner and leadership team in guiding staff in efficient and successful daily operations of your location.

Café/Bar Daily Operations:

• Managing the café/bar while on shift; being an exceptional leader to your team
• Scheduling staff and managing labour
• Preparing and serving coffee, food and drinks, clearing tables, washing dishes – getting dirty and leading by example
• Creating a welcoming, safe and inclusive environment for staff and customers
• Managing stock, inventory and ordering so we can continue to make our customers happy

Administrative Operations:

• Financial Management – meeting or exceeding set budgets
• Community Engagement – Active involvement in community events, building positive relationships in the neighborhood.
• Social Purpose – considering environmental and social impact when making decisions for the store.
• Communication – professional, respectful, and prompt communication with all team members, suppliers, and stakeholders.

Detailed Duty List:

• Hiring, firing and discipline
• Providing all team members with fulsome basic training following Forecast Training Program
• Ongoing development plans for team skill improvement and regular one-on-one meetings with team
• Quarterly all-hands staff meeting
• Creating profitable weekly schedules (weekly)
• Approving vacation and time off requests according to business needs
• Bank reconciliations and cash drops (every 2 weeks)
• Cash tips (weekly or every 2 weeks)
• Approving hours and tip reports (weekly Monday)
• Perform Café Health Check (weekly)
• Monitoring / adjusting weekly task list and delegating to team to ensure everything on list gets done to appropriate level
• Reporting maintenance issues and booking service according to schedules or needs
• Weekly inventory to assist with accurate ordering (orders Monday and Thursday)
• Receiving orders, checking for accuracy and entering to Yellow Dog system
• Month end inventory (last week of month)
• Managing regular communication to the team
• Manage in-store events program by meeting with event leaders, planning operations and bringing event ideas to life
• Maintain a record keeping procedure for all certification and licenses
• Weekly all-hand Manager meeting – collate data and bring ideas and issues to solve
• Identify areas of improvement and bring to Leadership to discuss and resolve

The ideal candidate:

Minimum 3-years previous experience in a similar role at manager level

• Experience in high volume cafe
• Proven track record delivering on key KPI’s- Managing labour cost & food cost.
• Barista training and experience – passion, knowledge and understanding of coffee, roasting processes and origin
• Strong knowledge & previous experienceusing Microsoft Office suite
• Understanding of POS and inventory management software (including conducting inventory counts and managing inventory)
• Food Safe Level 1 (or higher)
• Serve-it-Right Certificate