CAC015: Cust Svc Spclst Ground Svcs

FedEx Express México; Toronto; On-site; CAD 39,000 - 62,000; Full time

Job summary

FedEx Trade Networks Canada is hiring for a Customer Service Support role in Mississauga, Ontario. The position handles U.S. shipper inquiries on customs clearance, brokerage and disbursement, and explains customs services for LVS/HVS shipments.

The role requires a high school diploma and at least 3 years in customer service, with strong communication skills. Night shift, 37.5 hours weekly, base pay range listed below.

Qualifications

• High School Diploma required.
• Minimum 3 years of experience in customer service.
• Strong communication skills in written and verbal English; French is a plus.

Responsibilities

• Responds to U.S. shipper on NRI program queries related to customs clearance, GST, PST, duties, brokerage and disbursement.
• Explains FedEx customs brokerage services for LVS & HVS shipments, fees, and CBSA guidelines.
• Investigates BI disputes and coordinates with Customs for information and corrections.
• Updates all Customs clearance cases in 1Source until closed.
• Provides general customs brokerage information to customers on request.

Skills

Excellent communication

French language

Customer service experience

Education

High School Diploma

Tools

MS Word

MS Excel

Outlook

AS/400

Office equipment

Job description

Company: FedEx Trade Networks Canada Address: 5550 Explorer Drive Suite 600 L4W 0C3 Mississauga,Ontario Canada

Schedule and Working Hours

Scheduled Weekly Hours: 37.5

Monday - Friday: 11pm to 7am (Night Shift)

Worker Type: Employee

Posting Dates

Posting Start Date: 11-3-26

Posting Close Date: 12-02-2026

Job Family and Position Summary

Job Family: FTN: Customer Service Support

Position Summary: Total Base Pay Range - $39,433.00 - $61,615.00 CAD Annual

Temporary assignments must be one (1) year in duration - Temporary assignments less than 1 year in duration are not open to permanent employees.

CUSTOMER SERVICE & BROKERAGE INCLUSIVE SERVICE SUPPORT

• Responds to U.S. shipper on NRI program queries related to customs clearance, GST, PST, Customs Duty, Brokerage and Disbursement
• Explains to customers our customs brokerage service for LVS & HVS shipments, fees associated and CBSA guidelines
• Investigates and analyzes BI disputes on a regular basis and contacts Customs for additional information/clarifications (if required)
• Apprises customers and FedEx OPCO on the status of dispute, and coordinates with FTNC’s Regulatory & Compliance department for correction to the file or B2 completion
• Updates all Customs clearance cases on 1Source until the file is closed
• Provides general customs brokerage information to customer upon request

CREDIT CARD PAYMENTS

• Processes credit card payments and provides payment receipts via fax or e-mail upon request
• Inquires & responds to customers for any issues related to credit card payment, such as duplicate payment, payment applied against the wrong invoice, etc.

FedEx EXPRESS AND REVENUE SERVICES

• Provides assistance to FedEx Express Customer Service Representatives on queries such as shipment delays in customs clearance or FTNC clearance invoices that customers receive by mail
• Assists with sorting and mailing of low value shipment documents

REQUIREMENTS

• High School Diploma Required
• Minimum 3 years of experience in the field of customer service
• Working knowledge of Microsoft Word, Excel, Outlook, AS 400 and office equipment (fax machine/ photocopiers/printers/scanners)
• Ability to fluently read, write and speak in French is considered a valuable asset and a competitive advantage
• Excellent communication skills both written & verbal and should be capable of interacting with a wide range of customers, carriers and brokers

Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do. Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do. Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.

FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world. Thank you for your interest; however only those applicants selected for an interview will be contacted.