CAC062: Team Leader Custom Ops

FedEx Express México; Toronto; On-site; CAD 50,000 - 78,000; Full time

Job summary

FedEx Trade Networks Canada is seeking an Operations Support professional in Mississauga, Ontario. The role supports daily customs processes and documentation, ensuring accurate and timely handling of shipments.

Monday to Friday, 8:30 AM to 4:30 PM, total base pay range of CAD 49,842.00 to CAD 77,878.00 per year. Qualifications include a high school diploma with two years of college in international transportation or related field, plus at least three years in customs classification and strong

Qualifications

• High School Diploma and 2 years of College in international transportation or a related field required.
• Minimum 3 years of experience in Customs classification and knowledge of Customs laws/regulations.
• Advanced knowledge of MS Office and Outlook.
• Strong communication and time-management skills.
• Understanding of Harmonized Tariff System CCS designation is an asset.

Responsibilities

• Arranges back-up when a team member is not present.
• Monitors workflow and inbound files ensuring timely processing.
• Prepares and distributes work first thing in the morning.
• Troubleshoots problems and processes difficult entries escalated by staff.
• Provides training and orientation to new employees on the system.

Skills

Strong communication

Time management

Teamwork

MS Office

Outlook

Decision making

Education

High School Diploma and 2 years of College in international transportation or related field

Tools

MS Office

Outlook

Job description

Company: FedEx Trade Networks Canada Address: 5550 Explorer Drive Suite 600 L4W 0C3 Mississauga, Ontario Canada Scheduled Weekly Hours: 37.5 Worker Type: Employee Posting Start Date: 10-22-26 Posting Close Date: 11-21-2026 Job Family: FTN: Operations Support

Position Summary

Total Base Pay Range - $49,842.00 - $77,878.00 CAD Annual Monday - Friday: 8:30AM to 4:30PM

Key Responsibilities

• Arranges back-up when a team member is not present
• Monitors workflow, inbound files / documents ensuring time management
• Prepares files and distributes work first thing in the morning and ensures flow of operation
• Troubleshoots any problems and processes any difficult entries escalated by staff
• Introduces new procedures to staff, provides training and orientation to new employees to learn the system
• Performs a variety of other tasks as assigned by Management (reports, duty paid not billed)
• Oversees the office in the absence of Manager, and manages any issue that may arise
• Conducts sample reviews of entries to ensure accuracy and timely submission (as required)
• Distributes requests to appropriate team members and monitors progress
• Provides guidance, participates in conference calls with US account Reps & other OPCO Reps as required
• Creates debits and credits invoices as needed
• Communicates with origin and destination locations regarding shipment status and special handling/delivery processes
• Provides information and communicates with all government departments as required
• Generates documentation for internal and external customers and government officials as required
• Obtain documentation from both internal and external clients for Release on Minimum Documentation Duplicated (RMD), Low Value Shipment (LVS) corrections
• Attends sales conference calls with clients
• Conduct audits on entry documentation provided by customers, as required
• Provides advice / guidance to internal and external customers on Customs and FTNC processes and procedures
• Deals with all internal and external customer enquiries (via formats, phone calls, emails)
• Performs administrative duties as required, such as receive/distribute all incoming and outgoing mail and correspondence

Knowledge, Skills and Abilities

• High School Diploma and 2 years of College in international transportation or a related field required
• Minimum 3 years of experience in the field of Customs classification, with up-to-date knowledge of Customs laws and regulations
• Advanced knowledge of MS Office, Outlook, office equipment (fax machine / photocopiers / printers/scanners)
• Must have advanced knowledge of the Harmonized Tariff System CCS designation an asset
• Strong communication skills, both oral and written
• Proven ability to clearly and concisely prepare findings and recommendations
• Strong motivation and interpersonal skills, including the ability to work effectively in a team
• Excellent organization and time management skills
• Sound judgement and decision making abilities

Core Values

Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.

• To act with honesty and integrity.
• To treat everyone we encounter with dignity and respect.
• To do "Absolutely, Positively Whatever It Takes" to satisfy customers.
• To create a workplace that stimulates creativity and innovation.
• To strive for the highest levels of efficiency in all that we do.

EEO and Diversity Statement

FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

We believe a diverse society is a stronger one.

We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.