CA Service Coordinator

Henry Schein; Niagara-on-the-Lake; Hybrid; CAD 44,000 - 51,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Hybrid work model

Job summary

Henry Schein is seeking a Service Coordinator to support day-to-day service operations from Niagara-on-the-Lake in a hybrid work setup. You will be the primary contact for technicians and branches, handling parts inquiries, service updates and troubleshooting while ensuring smooth warranty claims and replacements with manufacturers.

The ideal candidate holds a post-secondary Office Administration qualification with 1–2 years in inventory/equipment/service roles, strong organizational and

Qualifications

• Post-secondary education in Office Administration or equivalent.
• 1–2 years in inventory control, equipment, parts and/or service-related role.
• Intermediate Excel and advanced Outlook/calendar skills.

Responsibilities

• Support day-to-day service operations as a single point of contact for technicians and branches.
• Handle incoming calls for parts inquiries, service support, order updates and troubleshooting.
• Manage warranty claims and warranty replacement orders with manufacturers for timely approvals and processing.

Skills

Organizational skills

Multitasking

Customer service

Education

Office Administration

Tools

Excel

Outlook

Job description

Service Coordinator

Niagara-on-the-Lake, ON

Hybrid

Henry Schein Global Is A Health Solutions Company Powered by A Network of People and Technology

Our 900+ Team Schein Members in Canada work together to support dental and medical practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our Corporate Mission to life:

_ “To help our customers be more successful, so they can focus on delivering the best quality care.” _

WHY US

You will enjoy a compensation package including salary, health benefit plans, and pension. We will also provide you with the opportunity to engage and participate in a variety of team perks, corporate and wellness initiatives. We are a company focused on individual talent development and success, in addition to your well-being.

WHAT YOU WILL DO

The Service Coordinator is responsible for supporting day-to-day service operations by being a point of contact for technicians and branches across the company. This role involves handling incoming calls from technicians to assist with parts inquiries, service support, order updates, and troubleshooting. The coordinator is also responsible for managing warranty claims and warranty replacement orders by working directly with manufacturers to ensure timely approvals, accurate processing, and proper follow-up.

WHAT YOU BRING

You have a post-secondary education in Office Administration or equivalent, complimented by one to two years’ experience in an inventory control, equipment, parts and/or service-related role. You have intermediate Excel skills and an advanced understanding of Outlook or a comparable online calendaring system. You have strong organizational and multitasking skills that allow you to thrive in a fast-paced environment. You have exceptional customer service skills that compliment your ability to connect and help support the work of the business. Prior IFS, Astea or JDE experience is an asset for this position.

Your favourite words are: service, service coordinator, administration, communication and customer service.

*This position is based in our Corporate Head Office, Niagara-on-the-Lake, Hybrid.

Compensation:

The posted range for this position is $44,000-$51,000, which is the expected salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining pay within the posted range including education, prior experience, training, skills, certifications, location/labour market, internal equity, etc

This posting is for an existing, available vacancy.

WHAT DOES INCLUSION MEAN AT HENRY SCHEIN

_ INCLUSION _ at Henry Schein means valuing you for who you are. It is paramount to unleashing the power of diversity. Inclusion ensures you feel a sense of belonging, empowers you to share insights and ideas, and fosters collaboration with your colleagues. Together, we contribute to Henry Schein’s success.

At Henry Schein, we believe that an integrated approach to inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse talent, supporting our marketplace, and continuing our commitment to Society.

Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. Should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources.