CA Service Coordinator

Brasseler USA Inc.; Vancouver; On-site; CAD 45,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Pension

Job summary

Henry Schein Canada, Inc. is seeking a Service Coordinator in Delta, BC onsite to support dental and medical practitioners with service requests and parts coordination.

You will manage warranty tracking, liaise with technicians and sales reps, prepare reports, and ensure timely follow-up on inquiries, contributing to reliable service delivery and customer satisfaction for a broad network of office-based customers.

Qualifications

• 1 to 2 years’ experience in inventory control, parts and/or service related role.
• Superior customer service skills.
• Technical proficiency, Microsoft Office, inventory or service software is an asset.
• Your favourite words are: customer service, service, inventory, warranty, reports and parts.

Responsibilities

• Field calls from customers, technicians, and sales representatives and perform timely follow-up and response on all service requests.
• Assist with warranty/ exchange tracking and reconciliation.
• Assist with parts requests and order.
• Assist with preparation and distribution of various service reports.
• Interface with vendors for parts pricing and delivery.

Skills

Inventory control

Customer service

Tools

Microsoft Office

Job description

SERVICE COORDINATOR Delta, BC ONSITE Henry Schein Global

Is A Health Solutions Company Powered by a Network of People and Technology

Our 900+ Team Schein Members in Canada work together to support dental and medical practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our Corporate Mission to life: “To help our customers be more successful, so they can focus on delivering the best quality care.”

WHY US

You will enjoy a compensation package including salary, health benefit plans and pension. We will also provide you with the opportunity to engage and participate in a variety of team perks, corporate and wellness initiatives. We are a company focused on individual talent development and success, in addition to your well-being.

WHAT YOU WILL DO

• Field calls from customers, technicians, and sales representatives and perform timely follow-up and response on all service requests.
• Assist with warranty/ exchange tracking and reconciliation.
• Assist with parts requests and order.
• Assist with preparation and distribution of various service reports.
• Interface with vendors for parts pricing and delivery.
• Participate in special projects and performs other duties as required.

WHAT YOU BRING

• 1 to 2 years’ experience in inventory control, parts and/or service related role
• Superior customer service skills
• Technical proficiency, Microsoft office, inventory or service software is an asset
• Your favourite words are: customer service, service, inventory, warranty, reports and parts.

Compensation: The posted range for this position is $45,000-$54,000 annually.

Vacancy Status: This posting is for an existing, available vacancy

WHAT DOES INCLUSION MEAN AT HENRY SCHEIN

INCLUSION at Henry Schein means valuing you for who you are. It is paramount to unleashing the power of diversity. Inclusion ensures you feel a sense of belonging, empowers you to share insights and ideas, and fosters collaboration with your colleagues. Together, we contribute to Henry Schein's success. At Henry Schein, we believe that an integrated approach to inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse talent, supporting our marketplace, and continuing our commitment to Society.

Are you ready to join our collaborative, customer-centric environment? #JoinOurTeam #iamteamschein #HenryScheinCareers

Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities.

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

It is important to us to offer different types of work arrangements. Please see the types we offer below:

• Work From Home: Work is performed directly from the TSM's home office.
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
• Onsite: Work is performed exclusively at a company facility.
• Field: Position requires traveling to different locations within a specific geographic territory, as assigned.