CA Service Coordinator

Brasseler USA Inc.; Canada; Hybrid; CAD 44,000 - 51,000; Full time

Benefits offered by this job

Health benefits

Pension

Hybrid work

Job summary

Henry Schein Canada, Inc. in Niagara-on-the-Lake, Ontario, is seeking a Service Coordinator to support day-to-day service operations.

You will serve as the primary contact for technicians and branches, handling parts inquiries, service support, order updates, and troubleshooting. The role requires post-secondary education in Office Administration and 1–2 years in inventory/service roles, with intermediate Excel and strong organizational skills.

Qualifications

• Post-secondary education in Office Administration or equivalent plus 1–2 years in inventory control, equipment, parts or service-related role.
• Intermediate Excel and advanced Outlook/calendar skills.
• Strong organizational and multitasking abilities with excellent customer service.

Responsibilities

• Act as main point of contact for technicians and branches across the company.
• Handle parts inquiries, service support, order updates, and troubleshooting via calls.
• Manage warranty claims and warranty replacement orders with manufacturers, ensuring timely approvals and processing.
• Provide follow-up to ensure issue resolution and customer satisfaction.

Skills

Customer service

Organizational skills

Multitasking

Communication

Education

Post-secondary education in Office Administration or equivalent

Tools

Excel

Outlook

IFS

Astea

JDE

Job description

Service Coordinator Niagara-on-the-Lake, ON Hybrid

Henry Schein Global Is A Health Solutions Company Powered by A Network of People and Technology Our 900+ Team Schein Members in Canada work together to support dental and medical practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our Corporate Mission to life: “To help our customers be more successful, so they can focus on delivering the best quality care.”

WHY US

You will enjoy a compensation package including salary, health benefit plans, and pension. We will also provide you with the opportunity to engage and participate in a variety of team perks, corporate and wellness initiatives. We are a company focused on individual talent development and success, in addition to your well-being.

WHAT YOU WILL DO

The Service Coordinator is responsible for supporting day-to-day service operations by being a point of contact for technicians and branches across the company. This role involves handling incoming calls from technicians to assist with parts inquiries, service support, order updates, and troubleshooting. The coordinator is also responsible for managing warranty claims and warranty replacement orders by working directly with manufacturers to ensure timely approvals, accurate processing, and proper follow-up.

WHAT YOU BRING

You have a post-secondary education in Office Administration or equivalent, complimented by one to two years’ experience in an inventory control, equipment, parts and/or service-related role. You have intermediate Excel skills and an advanced understanding of Outlook or a comparable online calendaring system. You have strong organizational and multitasking skills that allow you to thrive in a fast-paced environment. You have exceptional customer service skills that compliment your ability to connect and help support the work of the business. Prior IFS, Astea or JDE experience is an asset for this position. Your favourite words are: service, service coordinator, administration, communication and customer service.

Compensation

The posted range for this position is $44,000-$51,000, which is the expected salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining pay within the posted range including education, prior experience, training, skills, certifications, location/labour market, internal equity, etc This posting is for an existing, available vacancy.

WHAT DOES INCLUSION MEAN AT HENRY SCHEIN

INCLUSION at Henry Schein means valuing you for who you are. It is paramount to unleashing the power of diversity. Inclusion ensures you feel a sense of belonging, empowers you to share insights and ideas, and fosters collaboration with your colleagues. Together, we contribute to Henry Schein's success. At Henry Schein, we believe that an integrated approach to inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse talent, supporting our marketplace, and continuing our commitment to Society.

Equal Employment Opportunity

Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. Should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources.

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations.

It is important to us to offer different types of work arrangements. Please see the types we offer below:

• Work From Home: Work is performed directly from the TSM's home office.
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
• Onsite: Work is performed exclusively at a company facility.
• Field: Position requires traveling to different locations within a specific geographic territory, as assigned.