CA Representative, Customer Service - Specialty Companies

Intercity Packers Ltd.; Toronto; On-site; CAD 62,000 - 69,000; Full time

Benefits offered by this job

Profit Sharing

Healthcare Benefits

Matching Retirement Contribution

Overtime Compensation

Training & Development

Growth Opportunities

Job summary

United Trimen is seeking a dedicated professional to deliver friendly and efficient customer service, handle order processing, and provide delivery support to customers via phone, email, SMS, and chat. The role emphasizes timely responses to day-to-day inquiries and promoting the use of E-Commerce technologies.

The position offers a salary range of $45k–$50k USD per year, along with medical, dental, prescription drug, EFAP, and a flexible benefits program, and opportunities for advancement

Qualifications

• Excellent communication and interpersonal skills to provide exceptional customer service and issue resolution.
• Ability to multitask, prioritize and work independently or within a team.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Ability to understand Foodservice industry.
• Familiarity with 10-key data entry.

Responsibilities

• Serve as liaison between account managers and partners within the customer organization.
• Participate in new customer implementation processes; develop and maintain customer relationships.
• Support and partner within assigned division and customer assignments; perform effective route management.
• Manage customer orders (stock and nonstock) manually or via EDI/ fax; complete timely callbacks/e-mails to discuss edits and confirm orders.
• Maintain knowledge of products and system status to assist Account Managers and customers.
• Provide information on product availability and inventory to Account Managers, Logistics, and Sales Support.

Skills

Communication

Multitasking

Teamwork

Problem solving

Attention to detail

Relationship building

Customer service

Time management

Organizational skills

Industry knowledge

Tools

Microsoft Office

Google Apps

GFS order entry

EDI systems

Job description

United Trimen

Our employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique: Our customers come first. We’re driven to exceed their expectations by listening, leading, solving problems, and delivering what we promise. We encourage productivity and efficiency, and there are rewards for jobs well done. Sometimes it’s a financial incentive, other times an award, always a genuine thank-you. The best relationships are founded on honesty, trust, and respect. We say what we will do, and then we do it. Personal and professional growth depends on teamwork. By sharing knowledge, skills, ideas, and effort, we benefit our customers, ourselves, and our communities. Strong relationships break down barriers and promote innovation and cooperation. By working as an open-minded, responsive team, we achieve excellence. Our future depends on the success of each employee. In an atmosphere of dignity and diversity, our appreciation for each other’s talents and contributions keeps us at our best. We play fair, but never lose sight of the goal to win. With that in mind, we execute our plans and strategies with focus, commitment, and passion.

We offer our employees very competitive benefits: Profit Sharing Healthcare Benefits Matching Retirement Contribution Overtime Compensation Over 40 hours Training & Development and Growth Opportunities

We have a wide variety of opportunities to establish yourself in the food industry including sales, sales support, customer service, marketing, administration, finance, operations, technology and inventory management. Come join our team and build your career with us!

Position Summary: Provides friendly and efficient customer service, order processing and delivery support to customers of United Trimen via phone, email, SMS, and chat. Assists customers with their day to day inquiries to ensure their needs are being met. Promotes and utilizes E-Commerce technologies.

What We Offer The salary range for this role is $45k to 50k Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment FULL flex benefits program Family culture Advancement opportunities

Essential Functions:

• Serves as liaison between the account managers and partners within the customer organization.
• Participates as a core member in the new customer implementation process; Develops and maintains ongoing customer relationships.
• Supports and partners within assigned division and customer assignments; Perform effective route management.
• Manages customer orders (both stock and nonstock) manually, or via EDI 3rd party ordering systems, or fax and completes timely callbacks/e-mails to discuss edits and confirm complete orders.
• Maintain current knowledge of products and system status within divisions and distribution centers to assist Account Managers and customers.
• Serves as information resource to Account Managers, Logistics, and Sales Support on product related questions regarding inventory levels, excessive punches and general product information.
• Source product based on customer needs with Stock, Non Stock and EPO items (added).
• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and reliable customer service, order entry and issue resolution.
• Must have excellent written, verbal, organizational and communication skills.
• Must have the ability to multitask, prioritize and be able to work independently or within a team environment.
• Highly motivated self starter with a focus on details and accuracy in a fast paced environment.
• Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices.
• Must have good customer service and time management skills.
• Ability to problem solve and develop solutions on a variety of complex business issues with the ability to balance customer needs within the framework of United Trimen business practices.
• Ability to demonstrate understanding of Foodservice industry and operations.
• Ability to adapt to frequent technological and GFS proprietary application changes and program functions.
• Ability to perform 10-key data entry.

Equipment / Tools / Technology:

• Desktop or laptop computer
• Networked printer/copier/facsimile machine
• Microsoft Office products (Excel, Internet Explorer)
• Google Apps (Gmail, Chrome, Calendar, Docs, Forms, Slides, Sheets, Drive, Sites, Groups)
• GFS order entry and other tools and applications
• Telephone & headset

United Trimen is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.

United Trimen is your knowledgeable partner in food service equipment and smallwares solutions. We approach each opportunity with personalized, reliable, performance-driven solutions so you can deliver an exceptional guest experience.