Account Manager

Deliverect; Toronto; On-site; CAD 105,000 - 133,000; Full time

Benefits offered by this job

Learning budget

Hybrid work model

Global team

Job summary

Deliverect is seeking a Growth Account Manager for North America to drive revenue expansion and strengthen relationships with SMB and Mid-Market restaurant partners. You will act as a trusted commercial advisor, uncover upsell opportunities, and optimize platform adoption while reducing churn.

You will manage accounts across North America, conduct data-driven reviews, and collaborate with cross-functional teams to ensure high platform ROI and customer satisfaction.

Qualifications

• 4+ years of experience in B2B SaaS account management with retention/expansion targets.
• Experience managing mid-market and SMB accounts in North America restaurant/food tech/POS.
• Strong negotiation skills and commercial acumen for consultative deals.
• Familiarity with restaurant digital ordering, APIs, and system integrations.
• Knowledge of MEDDPICC, SPIN Selling, or Challenger Sale.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Manage and grow a portfolio of existing SMB and Mid-Market restaurant accounts across North America, serving as their primary commercial contact to maximize platform adoption and account health.
• Drive regional revenue expansion by proactively identifying up-sell and cross-sell opportunities, delivering tailored solutions and introducing new features or add-on modules.
• Conduct regular, data-driven business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI.
• Identify accounts at risk of churn, developing proactive retention strategies, negotiating contract renewals, and handling objections with strategic resilience.
• Maintain CRM precision (HubSpot) to ensure clear stakeholder communication, accurate pipeline forecasting, and structured account planning.
• Collaborate cross-functionally with Customer Experience, GTM, and Implementation teams to streamline client handovers, resolve operational challenges, and share process improvement ideas.

Skills

B2B SaaS

Account management

Negotiation

APIs & integrations

CRM HubSpot

Education

Bachelor's degree or equivalent

Tools

HubSpot

Job description

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus: The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.

Your Impact:

As a Growth Account Manager (GAM) for the SMB/MM segment in North America, you will play a pivotal role in unlocking the full potential of our existing restaurant partners across the region. Acting as a trusted commercial advisor, you will deeply understand your customers' business needs, driving revenue expansion through upselling, cross-selling add-ons, and optimizing platform adoption. Your dedication to fostering strong, long-term relationships will directly reduce churn and contribute significantly to Deliverect's regional growth and ongoing market success.

• Fluency in English is required, with strong written and verbal communication skills being essential.
• French language skills would be considered a strong asset.
• This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Toronto or USA office and 1 day from the comfort of your home.
• The expected annual OTE for the role is between $105,000 CAD and $133,000 CAD.
• This position is for an existing vacancy.

Responsibilities:

• Manage and grow a portfolio of existing SMB and Mid-Market restaurant accounts across North America, serving as their primary commercial contact to maximize platform adoption and account health (approx. 35%).
• Drive regional revenue expansion by proactively identifying up-sell and cross-sell opportunities, delivering tailored solutions and introducing new features or add-on modules (approx. 25%).
• Conduct regular, data-driven business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI (approx. 15%).
• Identify accounts at risk of churn, developing proactive retention strategies, negotiating contract renewals, and handling objections with strategic resilience (approx. 10%).
• Maintain CRM precision (HubSpot) to ensure clear stakeholder communication, accurate pipeline forecasting, and structured account planning (approx. 10%).
• Collaborate cross-functionally with Customer Experience, GTM, and Implementation teams to streamline client handovers, resolve operational challenges, and share process improvement ideas (approx. 5%).

Qualifications:

• 4+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven track record of meeting or exceeding expansion and retention targets.
• Demonstrable experience managing and nurturing commercial relationships with mid-market merchants, preferably within the North American restaurant, food tech, or POS systems landscape.
• Strong commercial acumen and negotiation skills, with a solutions-driven mindset comfortable conducting consultative discussions with key decision-makers.
• Technical proficiency and inclination to easily learn the world of restaurant digital ordering, APIs, and system integrations to effectively articulate product value.
• Excellent interpersonal and communication skills, with a high degree of empathy and the ability to engage clearly with both technical and non-technical stakeholders.
• Hands-on experience applying consultative and value-based sales frameworks such as MEDDPICC, SPIN Selling, or Challenger Sale.
• A bachelor's degree in a relevant field or equivalent work experience.

Join Our Innovative Journey:

At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

What You'll Gain by Joining Us:

Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.

Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.

Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword - our weekly releases and new features ensure you're always working on cutting-edge solutions.

Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.

Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.

Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you're supported with what matters most - right where you are.

Our Commitment to Inclusion:

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information:

1. Fluency in English is required, with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.

If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [e-mail].