CA Representative, Customer Service - Specialty Companies

Intercity Packers Ltd.; Canada; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Profit Sharing

Healthcare Benefits

Matching Retirement Contribution

Overtime Compensation

Training & Development and Growth Oppи

Overtime Compensation

Job summary

United Trimen is seeking a customer service specialist to provide friendly support, process orders, and assist with delivery coordination for customers via phone, email, SMS, and chat. You will promote and utilize E-Commerce technologies to ensure accurate and timely service.

The role emphasizes excellent communication, multitasking, and collaboration with account managers, logistics, and sales support to meet customer needs and maintain strong relationships.

Qualifications

• Excellent communication and interpersonal skills to provide an exceptional first impression and reliable customer service.
• Must have excellent written, verbal, organizational and communication skills.
• Must have the ability to multitask, prioritize and work independently or within a team environment.
• Highly motivated self-starter with a focus on details and accuracy in a fast paced environment.
• Must be a strategic thinker, inquisitive, innovative, and creative to build relationships and networks.
• Must have good customer service and time management skills.
• Ability to problem solve and develop solutions on a variety of complex business issues within United Trimen practices.
• Ability to understand the Foodservice industry and operations.
• Ability to adapt to frequent technological and program changes and 10-key data entry.

Responsibilities

• Serves as liaison between the account managers and partners within the customer organization.
• Participates as a core member in the new customer implementation process.
• Develops and maintains ongoing customer relationships.
• Supports and partners within assigned division and customer assignments.
• Perform effective route management.
• Manages customer orders (stock and nonstock) manually or via EDI or fax and completes timely callbacks/e-mails to discuss edits and confirm complete orders.
• Maintain current knowledge of products and system status within divisions and distribution centers to assist Account Managers and customers.
• Serves as information resource to Account Managers, Logistics, and Sales Support on product related questions.
• Source product based on customer needs with Stock, Non Stock and EPO items (added).
• Performs other duties as assigned.

Skills

Customer service

Order processing

Communication

Multitasking

Teamwork

Problem solving

Attention to detail

Foodservice knowledge

Tools

EDI systems

Job description

United Trimen Our employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique: Our customers come first. We’re driven to exceed their expectations by listening, leading, solving problems, and delivering what we promise. We encourage productivity and efficiency, and there are rewards for jobs well done. Sometimes it’s a financial incentive, other times an award, always a genuine thank-you. The best relationships are founded on honesty, trust, and respect. We say what we will do, and then we do it. Personal and professional growth depends on teamwork. By sharing knowledge, skills, ideas, and effort, we benefit our customers, ourselves, and our communities. Strong relationships break down barriers and promote innovation and cooperation. By working as an open-minded, responsive team, we achieve excellence. Our future depends on the success of each employee. In an atmosphere of dignity and diversity, our appreciation for each other’s talents and contributions keeps us at our best. We play fair, but never lose sight of the goal to win. With that in mind, we execute our plans and strategies with focus, commitment, and passion. We offer our employees very competitive benefits: Profit Sharing Healthcare Benefits Matching Retirement Contribution Overtime Compensation Over 40 hours Training & Development and Growth Opportunities

Position Summary

Provides friendly and efficient customer service, order processing and delivery support to customers of United Trimen via phone, email, SMS, and chat. Assists customers with their day to day inquiries to ensure their needs are being met. Promotes and utilizes E-Commerce technologies.

What We Offer

The salary range for this role is $45k to 50k Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment FULL flex benefits program Family culture Advancement opportunities

Essential Functions

• Serves as liaison between the account managers and partners within the customer organization
• Participates as a core member in the new customer implementation process
• Develops and maintains ongoing customer relationships
• Supports and partners within assigned division and customer assignments
• Perform effective route management
• Manages customer orders (both stock and nonstock) manually, or via EDI 3rd party ordering systems, or fax and completes timely callbacks/e-mails to discuss edits and confirm complete orders
• Maintain current knowledge of products and system status within divisions and distribution centers to assist Account Managers and customers
• Serves as information resource to Account Managers, Logistics, and Sales Support on product related questions regarding inventory levels, excessive punches and general product information
• Source product based on customer needs with Stock, Non Stock and EPO items (added)
• Performs other duties as assigned

Knowledge / Skills / Abilities

• Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and reliable customer service, order entry and issue resolution
• Must have excellent written, verbal, organizational and communication skills
• Must have the ability to multitask, prioritize and be able to work independently or within a team environment
• Highly motivated self starter with a focus on details and accuracy in a fast paced environment
• Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices
• Must have good customer service and time management skills
• Ability to problem solve and develop solutions on a variety of complex business issues with the ability to balance customer needs within the framework of United Trimen business practices
• Ability to demonstrate understanding of Foodservice industry and operations
• Ability to adapt to frequent technological and GFS proprietary application changes and program functions
• Ability to perform 10-key data entry

Equipment / Tools / Technology

• Desktop or laptop computer
• Networked printer/copier/facsimile machine
• Microsoft Office products (Excel, Internet Explorer)
• Google Apps (Gmail, Chrome, Calendar, Docs, Forms, Slides, Sheets, Drive, Sites, Groups)
• GFS order entry and other tools and applications
• Telephone & headset

United Trimen is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line

For more than 125 years, Gordon Food Service has delivered uncompromised quality and heartfelt service. From a butter-and-egg delivery service, it has grown into the largest family-operated foodservice business in North America. Today, the company serves customers from restaurants, to healthcare and education, across the U.S. and Canada through its distribution network and more than 180 retail stores.