CA-Manager

Apple Canada; Surrey; On-site; CAD 90,000 - 151,000; Full time

Benefits offered by this job

RSU program

Employee Stock Purchase Plan

Medical and dental coverage

Retirement benefits

Discounts on Apple products

Tuition reimbursement

Relocation support

Job summary

Apple Canada in Surrey, BC is seeking a Retail Manager to lead a store team with a people-first approach, coaching on the floor and ensuring customer interactions reflect Apple’s high standards. You will balance day-to-day operations with long-term team development.

You will drive Floor Leadership, collaborate with leaders to execute strategy, and protect the store environment and brand while fostering inclusion and excellence.

Qualifications

• Experience leading others in retail, sales, or a related field.
• Excellent communication and people skills.
• Ability to manage shifts, weekends, and holidays.

Responsibilities

• Lead and develop a retail team to grow performance and capability.
• Assist with recruiting, training, and retaining a diverse, high-performing team.
• Participate in Floor Leadership, modelling best practices and prioritising store goals.
• Address customer and team escalations with professionalism and judgment.
• Drive business priorities and execute operational strategies within the store area.
• Maintain policies and protect store assets and information.
• Foster an inclusive environment aligned with Apple values.

Skills

People leadership

Retail management

Communication skills

Decision making

Bilingualism (French/English)

Team coaching

Job description

Surrey's Apple Store is looking for a Retail Manager who's ready to lead with purpose. This is a role for someone who understands that great leadership is about developing people, not just hitting numbers — and who thrives in a fast-paced environment where every day brings new challenges and new opportunities to make a difference. If you're an experienced people leader with a background in retail or sales, this could be your next move.

As a Manager at Apple, you'll be on the floor working alongside your team, coaching in the moment, and making sure every customer interaction reflects the high standard Apple is known for. You'll be responsible for a defined area of the store's performance while also contributing to broader company priorities — balancing day-to-day operations with longer-term team development.

About the Role: Retail Manager

This position puts you at the centre of everything happening on the store floor. You'll lead, coach, and develop a team of retail professionals, helping each person grow in their role while delivering the kind of customer experience that sets Apple apart. Your day will include active participation in Floor Leadership — modelling best practices, keeping priorities on track, and stepping in to support both customers and team members when it matters most.

Beyond day-to-day operations, you'll also play a key role in driving an inclusive workplace culture, upholding company policies, and handling escalations with professionalism and good judgment. You'll collaborate closely with other leaders and business partners to execute strategy and protect the integrity of the store environment.

Benefits and Salary

Apple offers a competitive base pay range of $90,300 to $150,500 for this role, with your actual pay determined by your skills, experience, qualifications, and location. Beyond base pay, employees are eligible for discretionary restricted stock unit (RSU) award recommendations and can participate in Apple's Employee Stock Purchase Plan at a discount. The benefits package includes comprehensive medical and dental coverage, retirement benefits, discounts on Apple products, free services, and tuition reimbursement for education related to career advancement at Apple. Discretionary bonuses, commission payments, and relocation support may also be available depending on the role.

Job Details

Company: Apple Canada

Location: Surrey, British Columbia, V3R 7C1

Requisition ID: 200607536-3640

Pay: $90,300 – $150,500 per year (base salary range)

Responsibilities

As a Retail Manager at Apple, your responsibilities span team leadership, customer experience, operational execution, and cultural stewardship. You'll be expected to show up as a hands-on leader who is actively engaged with both your team and the customers they serve every day.

• Lead and develop a team by empowering each member to learn, grow, and achieve both performance and developmental goals
• Assist with recruiting, training, and retaining a diverse, high-performing team
• Participate actively in Floor Leadership by interacting with team members and customers throughout the store, modelling best practices, and ensuring business priorities are met
• Address concerns and escalations from customers and team members, partnering with leadership and People partners when appropriate
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas
• Maintain company policies and procedures and protect all company assets, including confidential business, customer, and financial information
• Foster an inclusive environment by demonstrating Apple's values of inclusion and diversity and taking action to ensure all team members feel safe, respected, and valued

Requirements / Skills

Apple is looking for a people-first leader with proven experience in retail or sales management. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay composed in a constantly evolving environment. You should be someone who leads by example and holds yourself and your team to a high standard of integrity.

• Experience leading others in retail, sales, or a related field is required
• Schedule flexibility to work shifts based on business needs, including nights, weekends, and public holidays
• Bilingualism in French and English is required for roles based in Quebec; English proficiency is required for all roles across Canada (sign language supported for both languages)
• Strong decision-making ability using analytics, experience, and sound judgment
• Coaching and mentorship skills to develop others and provide effective feedback
• Conflict resolution skills with the ability to settle differences in productive, respectful ways
• Commitment to inclusion and diversity in leadership behaviours and team building

Experience leading others in retail, sales, or a related field. Proficiency in written and spoken French if the role is based in Quebec — English is required for roles throughout Canada.