CA-Lead

Apple Canada; Edmonton; On-site; CAD 52,000 - 68,000; Full time

Job summary

Apple Canada in Edmonton seeks a Lead to shape the daily experience of customers and team members in one of the world’s most recognizable retail environments.

The Retail Lead will spend most of the time on the floor, mentoring teammates, guiding customer interactions, and ensuring the store runs with precision and warmth that defines the Apple experience.

Qualifications

• Experience in retail or sales is required.
• Experience mentoring or leading others is required.
• Proficiency in written and spoken English (or French if role is based in Quebec).

Responsibilities

• Lead and mentor team members, acting as a role model and actively encouraging meaningful customer engagement.
• Drive customer engagement and sales using knowledge of Apple products and services, while building long-term loyalty.
• Organise the sales floor workflow and manage communication between team members and leadership to optimise the customer experience.
• Communicate sales strategy to the team in a timely manner, partnering with the leadership team for execution.
• Energise and align team members on store performance goals and updates.
• Attend to time-sensitive team member feedback and escalate issues to Store Leadership as appropriate.
• Address operational needs including opening and closing procedures, cash management, and overrides.
• Foster an inclusive environment by respecting differences and demonstrating Apple's values of inclusion and diversity.

Skills

Availability

Retail experience

Mentoring

English proficiency

Motivation

Conflict resolution

Decision making

Attention to detail

Job description

At Apple Retail in Edmonton, Alberta, the Lead role sits at the intersection of people, performance, and purpose. This isn't a typical floor supervisor position — it's a chance to shape the daily experience of both customers and team members inside one of the world's most recognizable retail environments. If you thrive on mentoring others, driving results, and bringing energy to a fast-moving team, this opportunity is worth your attention.

As a Retail Lead, you'll spend the majority of your time out on the floor — connecting with team members, supporting customer interactions, and making sure the store runs with the kind of precision and warmth that defines the Apple experience.

About the Role: Lead

The Lead position at Apple Canada is a whole-store role. That means your focus extends beyond your immediate team to encompass operational readiness, sales floor workflow, and the overall customer journey. You'll serve as a role model and mentor, translating leadership priorities into everyday actions that produce real results — individually and collectively.

Alongside your sales and customer engagement responsibilities, you'll handle key operational duties including opening and closing procedures, cash management, and overrides. You'll also contribute to building a culture of inclusion and diversity, reflecting Apple's core values in everything you do. Collaboration is central to this role — you'll work in true partnership with the leadership team rather than in isolation.

Benefits and Salary

For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range, with candidates who bring significant experience and skills potentially being considered up to the range maximum. Apple offers an environment centred on accessibility, inclusion, and employee well-being, with benefits and digital tools designed to support every team member. Apple is also committed to providing reasonable accommodations to applicants with disabilities throughout the hiring process and beyond.

Job Details

Job Type: Full-Time (Standard)

Company: Apple Canada

Location: Edmonton, Alberta, T6H 4M6

Requisition ID: 200684232-3067

Schedule: May include nights, weekends, and public holidays

Responsibilities

As a Lead, your day-to-day work is dynamic and people-centred. You'll move fluidly between mentoring team members, engaging directly with customers, and managing the operational backbone of the store. These responsibilities are critical to maintaining the high standard that defines Apple Retail.

• Lead and mentor team members, acting as a role model and actively encouraging meaningful customer engagement
• Drive customer engagement and sales using deep knowledge of Apple products and services, while building long-term customer loyalty
• Organise the sales floor workflow and manage relevant communication between team members and leadership to optimise the customer experience
• Communicate sales strategy to the team in a timely manner, ensuring effective execution in partnership with the leadership team
• Energise and align team members on store performance goals, priorities, and key updates
• Attend to time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate
• Address operational needs including opening and closing procedures, cash management, and overrides
• Foster an inclusive environment by respecting differences and demonstrating Apple's values of inclusion and diversity in daily activities

Requirements / Skills

Apple is looking for someone who leads with both confidence and empathy. The ideal candidate brings hands-on retail or sales experience paired with a genuine ability to motivate others and manage complexity on the fly. Strong communication and a whole-store mindset are essential for success in this role.

• Availability to work a flexible schedule based on business needs, including nights, weekends, and public holidays
• Experience in retail, sales, or related work that demonstrates customer-facing expertise
• Experience mentoring or leading others, whether in a personal or professional capacity
• Proficiency in written and spoken English (or French, if the role is based in Quebec)
• Ability to motivate others through open dialogue, collaboration, and recognition to achieve performance goals
• Conflict resolution skills and the ability to settle differences in productive ways
• Comfort working in a fast-paced environment, making timely decisions using analytics, experience, and sound judgement
• Excellent attention to detail, organisational skills, and the ability to work autonomously and take initiative

Experience in retail or sales, or related work experience. Experience mentoring or leading others personally or professionally. Proficient in written and spoken English (or French if role is based in Quebec).