CA-Manager

Apple Canada; Toronto; On-site; CAD 90,000 - 151,000; Full time

Benefits offered by this job

Discretionary RSU awards

Stock Purchase Plan

Medical and dental coverage

Retirement benefits

Discounts on Apple products

Tuition reimbursement

Discretionary bonuses

Commission payments

Relocation assistance

Job summary

Apple Canada in Toronto is seeking a Store Manager to lead and coach a team that delivers exceptional customer experiences. On the floor daily, you will set service standards, drive priorities, and collaborate with store leaders to execute strategy.

This role emphasizes people leadership and operational execution, including recruiting, onboarding, and building a diverse, high-performing team across Canada. Base pay ranges from CAD 90,300 to CAD 150,500 per year.

Qualifications

• Availability for flexible scheduling including nights, weekends, and holidays.
• Experience leading others in retail, sales or related field.
• French language proficiency if in Quebec; English required across Canada.
• Proven ability to exceed goals and drive performance.
• Strong communication and adaptability to different audiences.
• Coaching and mentorship to develop others.
• Sound, data-informed decision making.
• Conflict resolution skills for professional outcomes.

Responsibilities

• Lead and develop a team by empowering each member to learn, grow, and achieve performance goals.
• Assist with recruiting, training, and retaining a diverse, high-performing team reflecting inclusion.
• Engage in Floor Leadership by guiding customers and teammates and delivering excellent service.
• Address concerns and escalations with leadership and People partners when appropriate.
• Drive business priorities by planning and executing store strategies in assigned areas.
• Maintain company policies and protect confidential information.
• Foster an inclusive environment reflecting Apple's values of inclusion and diversity.
• Serve as a role model for inclusive leadership and retention of diverse teams.

Skills

Availability for scheduling

Experience leading others

French language proficiency

English across Canada

Exceeding goals

Strong communication

Coaching & mentorship

Decision making

Conflict resolution

Job description

Apple Retail in Toronto, Ontario is looking for a Store Manager to lead, coach, and develop a team that delivers truly exceptional customer experiences. If you thrive in a fast-paced retail environment, genuinely enjoy developing people, and want to be part of a culture built on inclusion and high performance, this role is worth your attention.

As a Retail Manager at Apple, you'll be on the floor every day - interacting with both customers and team members, setting the standard for what great service looks like, and driving the business priorities that matter most. You'll collaborate with other leaders across the store to execute strategy and keep things running at their best.

About the Role: Retail Store Manager

This position is equal parts people leadership and operational execution. You'll take ownership of specific functional areas within the store while contributing to the bigger picture. From managing performance goals to resolving escalations and upholding company policies, your day-to-day will be varied and meaningful. You'll also play an active role in recruiting, onboarding, and retaining a diverse, high-performing team.

Apple places a strong emphasis on inclusive leadership - managers are expected to model the behaviours that make everyone feel like they belong. That means respecting differences, demonstrating curiosity, maintaining a safe and respectful environment, and actively building diverse teams. You'll also be responsible for protecting confidential business, customer, and financial information in line with Apple's policies and procedures.

Benefits and Salary

The base pay range for this Manager role is between $90,300 and $150,500, with your exact pay depending on your skills, qualifications, experience, and location.

• employees are eligible for discretionary restricted stock unit (RSU) awards
• can participate in the Apple Employee Stock Purchase Plan to buy Apple stock at a discount
• comprehensive medical and dental coverage
• retirement benefits
• discounts on Apple products and services
• tuition reimbursement for formal education that supports your career growth at Apple
• discretionary bonuses
• commission payments
• relocation assistance

Job Details

Job Type: Full-Time

Company: Apple Canada

Location: Toronto, Ontario, M6S 3B3

Requisition ID: 200638649-3965

Date Posted: September 15, 2026

Pay: $90,300 - $150,500 per year

Responsibilities

As a Manager at Apple Retail, you'll be deeply embedded in both the leadership and operational fabric of the store. Your responsibilities span team development, floor leadership, customer experience, and business performance - making every shift an opportunity to move the needle on what matters most.

• Lead and develop a team by empowering each member to learn, grow, and achieve their performance and developmental goals
• Assist with recruiting, training, and retaining a diverse, high-performing team that reflects Apple's commitment to inclusion
• Actively participate in Floor Leadership by engaging with team members and customers throughout the store, modelling excellent service and ensuring business priorities are met
• Address concerns and escalations from customers and team members, partnering with leadership and People partners when appropriate
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas
• Maintain company policies and procedures and protect all company assets, including confidential business, customer, team member, and financial information
• Foster an inclusive environment by respecting differences, demonstrating Apple's values of inclusion and diversity in daily activities, and taking action to keep the team safe and respected
• Serve as a role model for inclusive leadership behaviours and actively build, develop, and retain diverse teams

Requirements / Skills

Apple is looking for a people-first leader who brings both retail or sales experience and a genuine commitment to developing others. The ideal candidate is someone who leads with integrity, communicates with clarity, and stays composed when the pace picks up. A track record of exceeding goals while bringing a team along with you is essential.

• Availability for flexible scheduling including nights, weekends, and public holidays as required by business needs
• Experience leading others in retail, sales, or a related field
• French language proficiency (written and spoken) is required if the role is based in Quebec; English is required across Canada (sign language supported for both)
• Ability to exceed goals and persist through obstacles and setbacks with resilience
• Strong communication skills with the ability to adapt your style to different audiences and situations
• Coaching and mentorship capability to develop others through effective feedback and guidance
• Sound decision-making grounded in analytics, experience, and sound judgment
• Conflict resolution skills with the ability to settle differences in productive, professional ways

Experience leading others in retail, sales, or a related field. Be proficient in written and spoken French if the role is based in Quebec - English is required for roles throughout Canada.