Business Systems Analyst - Senior

ICBC; North Vancouver; Hybrid; CAD 93,000 - 100,000; Full time

Job summary

ICBC is seeking a Senior Business Systems Analyst to bridge business and delivery teams in refining requirements, validating deliverables, and guiding rollout for data and reporting projects.

The role may lead medium to large-scale database and reporting initiatives, with a strong emphasis on Tableau, SQL, and AWS data services within a hybrid work model in North Vancouver, BC.

Qualifications

• 5+ years in Business Systems Analysis or related experience.
• Proven experience in Tableau development and data reporting.
• Strong knowledge of AWS big data tools and SQL querying.
• Experience with Jira/Confluence and process mapping tools.
• Agile delivery experience and scrum leadership.
• Ability to translate technical terms for non-technical stakeholders.

Responsibilities

• Document reporting capabilities and acceptance criteria from business needs.
• Represent Information Management in stakeholder sessions on ICBC Data.
• Facilitate team scrums and retrospectives.
• Maintain Jira workflows and standards for the team.
• Prioritize data reporting requests and enhancements with stakeholders.
• Provide SME input on data sources, reporting workflows, and tools.
• Create data element mappings from source to target.
• Assist in report development when required.
• Lead cross-functional teams of any size and drive delivery.
• Identify process improvements to speed delivery and quality.
• Lead defect resolution and root-cause analysis across portfolios.
• Ensure requirements are clearly understood and tested.

Skills

Stakeholder management

Agile methodologies

Scrum Master

Cross-functional leadership

Data analysis

Communication

Big data concepts

Tools

Jira

Confluence

Visio

Tableau

AWS Glue

Quicksight

Sagemaker

Athena

Guidewire ClaimCenter

Job description

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Hours of Work: 7.5 hours per day - 5 day week (M-F)

Work Arrangement: Hybrid 8

Salary Range: $92729.00 - $100427.60 Annually

Location: North Vancouver, British Columbia, Canada

This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to [e-mail] – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

The Data Management – Claims team is currently looking for Senior Business Systems Analyst to join our data team. In this role, you will act as the liaison between the business and our delivery teams in refining requirements, validating deliverables, and communicating rollout. In addition, the position may lead medium to large scale database and reporting projects.

Specifically, you will:

• Document reporting capabilities and acceptance criteria based on business requirements;
• Represent Information Management department in internal and external stakeholder sessions on ICBC Data.
• Facilitate team scrums and retrospectives.
• Be accountable for the maintenance of team Jira workflows and standards.
• Work closely with the business stakeholders in understanding and prioritizing requests to for data reporting, table enhancements or data defects;
• Provide subject matter expertise on data sources, reporting workflows, business process, and appropriate tools to analyze data.
• Creating mapping documentation of data elements from source to target.
• When required assist in report development.
• Spearhead and facilitate cross-functional teams of any size;
• Identify opportunities and implement processes to improve both speed of delivery and quality of deliverables;
• Lead defect/incident resolution, as well as identify root cause of complex defects/incidents across portfolios and communicate resolution;
• Clearly articulate requirements, proactively collaborate with team, and facilitate development and testing activities to ensure the solution meets the business need;
• Assist the team in providing operational support of production data pipelines.

Position Requirements:

This position will require someone who has 5+ years of hands‑on experience in Business Systems Analysis or a combination of relevant post‑secondary education and related experience. The ideal candidate will possess the following qualifications:

• Advanced experience in identifying and understanding business needs, validating with key stakeholders and evaluating alternative solutions;
• Advanced experience in Tableau report development and delivery.
• Experience with AWS big data and analytical tools (AWS Glue, Glue Notebooks, Quicksights, Sagemaker, Athena)
• Intermediate to Advance experience of writing SQL Queries.
• Advanced experience in Jira, Confluence, and process mapping tool (e.g. Visio);
• Advance experience in delivering projects and enhancements of varying sizes;
• Demonstrate advanced knowledge of different requirement gathering techniques and hands on experience with UI and design principles, functional and non‑functional requirements;
• Experience conducting impact analysis in an enterprise environment;
• Expert knowledge in Agile methodologies and experience as a scrum master/team lead;
• Ability to translate technical terms and requirements for non‑technical people;
• Experience in facilitating/guiding large cross functional groups with demonstrated success in relationship building, conflict resolutions, consensus building, risk mitigation and in delivery of medium‑to‑large initiatives;
• Ability to plan, prioritize and complete multiple concurrent tasks in an environment of changing deadlines, priorities and requirements;
• End‑to‑end knowledge of big data development lifecycles (e.g. mapping, build, testing, deployment);
• Experience in supervising and mentoring cross‑functional team members;
• Exposure to Guidewire ClaimCenter is an asset.
• Knowledge of Insurance Claims business process is an asset.

About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Checkout ourICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.
• Hybrid 8 –you will work a minimum of 2 days per week at your primary office headquarters, subject to operational requirements. The remaining days will be remote within British Columbia.

Only candidates legally entitled to work in Canada will be considered for this position.