Developer

ICBC; North Vancouver; Hybrid; CAD 79,000 - 86,000; Full time

Job summary

ICBC in North Vancouver, BC, is seeking a skilled contact centre engineering professional to support Genesys Cloud CX administration and integration. The role combines on-site and remote work under a Hybrid 8 model, requiring collaboration with our IT and contact centre teams.

You will deploy configurations, optimize workflows, and work with AWS services such as Lambda and API Gateway, ensuring reliable omnichannel experiences for customers.

Qualifications

• Proven experience supporting Contact Centre technologies and enterprise applications.
• 3+ years hands-on experience with Genesys Cloud CX administration, configuration, and development.
• Experience with Architect, Routing, Data Actions, Digital Channels, Analytics, and WEM.
• API and integration development using REST, JSON, SDKs, and OAuth.
• AWS services including Lambda, API Gateway, Lex, DynamoDB, and CloudWatch.
• Knowledge of SIP, VoIP, telephony routing, and omnichannel contact centre technologies.

Skills

Genesys Cloud CX

API & integration development

AWS services

REST & JSON

SIP/VoIP omnichannel routing

Architect & Data Actions

Tools

Genesys Architect

AWS Lambda

API Gateway

Lex

DynamoDB

CloudWatch

OAuth

REST

JSON

Job description

Select how often (in days) to receive an alert:

Hours of Work: 7.5 hours per day - 5 day week (M-F)

Work Arrangement: Hybrid 8

Salary Range: $79352.00 - $85722.00 Annually

Location:

North Vancouver, British Columbia, Canada

We welcome applications from all qualified job seekers.Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request [e-mail] – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities forIndigenous Peoples andPeople with Disabilities . By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

Position Requirements

• Proven experience supporting Contact Centre technologies and enterprise applications.
• 3+ years hands-on experience with Genesys Cloud CX administration, configuration, and development.
• Experience with Architect, Routing, Data Actions, Digital Channels, Analytics, and WEM.
• API and integration development using REST, JSON, SDKs, and OAuth.
• AWS services including Lambda, API Gateway, Lex, DynamoDB, and CloudWatch.
• Knowledge of SIP, VoIP, telephony routing, and omnichannel contact centre technologies.

Preferred Qualifications

• Genesys Cloud CX Professional, Architect, Developer, or Integration certifications.
• Experience with contact centre modernization, cloud migration, and AI solutions.

About us

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Checkout ourICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.
• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. Please note there are updates to the hybrid model, starting September. This role will be moving to 2 days per week in office.

Only candidates legally entitled to work in Canada will be considered for this position.