Business Systems Analyst - Operational Technology Solutions

irvingoil; San Juan de Terranova; On-site; CAD 66,000 - 88,000; Full time

Benefits offered by this job

Fitness facility

Pension plan

Parking allowance

Flexible benefits

Job summary

Irving Oil in Canada is seeking a skilled Business Systems Analyst to lead discovery with stakeholders, translate needs into actionable requirements, and coordinate delivery across technology teams. The role emphasizes risk management, status updates, and continuous improvement with a focus on cybersecurity and operational excellence.

Join a team that values collaboration and practical, traceable solutions.

Qualifications

• Post-secondary degree or diploma in a related discipline.
• Five or more years of progressive experience in business systems analysis or related roles.
• Experience collaborating with business stakeholders, technology teams, vendors and delivery teams.

Responsibilities

• Lead discovery with business stakeholders to understand operational challenges, current-state processes, desired outcomes, constraints, dependencies, and success measures.
• Translate business needs into clear requirements, acceptance criteria, process models, solution options, and recommendations.
• Coordinate work across stakeholders, Technology teams, vendors, project managers, architects, cybersecurity, infrastructure, and support teams.
• Support delivery activities including intake management, stakeholder coordination, scheduling, change requests, and transition to support.
• Monitor risks and escalate with recommended actions as needed.
• Prepare concise status updates, reports, and communications for stakeholders and leadership.
• Build stakeholder relationships and promote shared understanding of priorities and technical constraints.

Skills

Business analysis

Requirements gathering

Stakeholder management

Communication

Problem solving

Traceability

Education

Post-secondary degree or diploma in a related discipline

Tools

Microsoft 365

SharePoint

Teams

ServiceNow

Planner

Job description

What We Offer:

• Work Environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café

• Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance

• Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs.

• Paid Vacation – Plus an annual option to purchase additional vacation, too

• Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program

• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

• Lead discovery with business stakeholders to understand operational challenges, current-state processes, desired outcomes, constraints, dependencies, and measures of success

• Translate business needs into clear and traceable requirements, acceptance criteria, process models, solution options, and recommendations

• Coordinate work across business stakeholders, Technology teams, vendors, project managers, architects, cybersecurity, infrastructure, and support teams

• Support delivery activities including intake management, stakeholder coordination, scheduling, change requests, and transition to support

• Monitor operational, technology, cybersecurity, and delivery risks and escalates concerns with recommended actions when required

• Prepare concise and decision-focused status updates, reports, and communications for stakeholders and leadership

• Build effective stakeholder relationships and promote shared understanding of business priorities, operational realities, technical constraints, and cybersecurity best practices

• Contribute to continuous improvement activities by sharing knowledge, supporting team members, and enhancing team processes and tools

Your Skills:

• Strong business analysis and requirements gathering skills with the ability to translate business needs into practical solutions

• Ability to analyze complex problems, challenge assumptions, identify risks and dependencies, and recommend appropriate actions

• Strong communication, facilitation, and relationship-building skills with the ability to engage both business and technical audiences

• Ability to organize complex work into clear, actionable deliverables and maintain traceability from problem identification through implementation and support

• Working knowledge of technology solution delivery lifecycles, including requirements, testing, implementation, support, and continuous improvement

• Proficiency with collaboration and delivery tools such as Microsoft 365, SharePoint, Teams, ServiceNow, Planner, or similar platforms

Your Experience:

• Post-secondary degree or diploma in a related discipline, or an equivalent combination of education and experience

• Five or more years of progressive experience in business systems analysis, solutions analysis, technology delivery, quality assurance, application ownership, or related roles

• Experience working with business stakeholders, Technology teams, vendors, and project delivery teams in operational, industrial, manufacturing, transportation, refinery, or similarly complex environments considered an asset

The expected annual salary range for this position is $66,267 - $87,804. Placement within the range will be based on relevant experience, qualifications and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’screated when our people from different backgrounds, identities, cultures and experiences share their unique perspectives.Diversity is key to our success and inclusion is everyone’s responsibility.