Business Systems Analyst II - Blood Management Solutions

Canadian Blood Services; Ottawa; Hybrid; CAD 86,000 - 102,000; Full time

Benefits offered by this job

Annual performance award up to 6%

Health, dental, and vision benefits

Wellness programs and professional dev

Job summary

Canadian Blood Services is seeking a Regular Full-time Business Systems Analyst II to join our Blood Management Solutions team within the Digital Solutions and Technology division in Ottawa. You will support business-critical software for blood management, work with stakeholders to gather requirements, design solutions, and ensure regulatory compliance.

This role requires 40% on-site presence and collaboration across diverse teams.

Qualifications

• 5+ years of experience in business analysis, process development, and software life-cycle management.
• Excellent organizational, communication (written and verbal), and interpersonal skills, with the ability to bridge the gap between technical teams and business end-users.
• Deep understanding of requirements gathering, functional design, solution development, testing and validation in a regulated environment.
• Experience in a biologics manufacturing, healthcare or laboratory environment is a significant asset.

Responsibilities

• Analyze business processes and gather requirements for blood management systems.
• Design functional specifications and assist in solution development.
• Coordinate testing and validation within a regulated environment.
• Collaborate with QA, regulatory affairs, and IT vendors to ensure compliance.

Skills

Business analysis

Requirements gathering

Regulatory compliance

Software life cycle

Communication skills

Education

Post-secondary education in a relevant discipline (Science/Business/Healthcare Administration)

Job description

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Business Systems Analyst II - Blood Management Solutions

Location: Ottawa, ON, CA, K1B 4S5 Brampton, ON, CA, L6T 5M1 Sudbury, ON, CA, P3C 1V4 Ottawa, ON, CA, K1G 4J5 Saint John, New Brunswick, CA, E2K 0H6 St. John's, NL, CA, A1B 3Z9 London, ON, CA, N6J 2N4 Sudbury, ON, CA, P3A 5W8 Winnipeg, MB, CA, R3E 3R4 Calgary, AB, CA, T3N 1S5 Edmonton, AB, CA, T6G 2R8 Ancaster, ON, CA, L9K 1S4 Dartmouth, Nova Scotia, CA, B3B 0H7

This role requires a minimum of 40% on-site presence. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a temporary or permanent basis.

Employment status: Regular full-time
Position's anticipated start date:2026-11-02

Classification: ITB
Salary/Rate of pay: $86,400 - $101,700

Application requirements:

• Your up-to-date resume.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Regular Full-time Business Systems Analyst II to join our dynamic Blood Management Solutions team in our Digital Solutions and Technology division.

The Blood Management Solutions team operates in a fast-paced and engaging environment, providing strategic business analysis, process development, and technology solutions to address the national needs of Canadian Blood Services.

In this role, you will support the business-critical software solutions and technologies used to manage blood and blood products. You will work closely with business, quality, and regulatory stakeholders to support requirements and design for enterprise blood management solutions, such as ePROGESA, contribute to the software lifecycle, and help ensure our solutions continue to meet business and operational needs. You will also support the management of donor and customer information that is essential to our operations.

Formula for success

• Drawing on your skills and experience as a business systems analyst, you will engage with key business stakeholders to discuss and evaluate proposed changes, conduct analysis, and gather requirements.
• Leveraging your knowledge and expertise in blood management processes and solutions, you will perform the design, development, and configuration of strategic business enhancements and changes to blood management systems.
• Employing your expertise in software testing and technical writing, you will perform system validation and develop documentation to support system design, development, and change execution.
• Acting as a representative for the Blood Management Solutions team, you will work with Quality Assurance and Regulatory Affairs personnel to effectively communicate changes and impacts to regulated blood management solutions and ensure continued regulatory compliance.
• Using your expertise in systems lifecycle management, you will participate in project management and software release planning activities to support the timely delivery of effective changes that meet business needs.
• Leveraging your communication and engagement skills, you will serve as a contact for IT stakeholders and software vendors to coordinate technical enhancements, software fixes, maintenance, and overall system lifecycle management activities.

Desired education and skills

• Post secondary level education in a relevant discipline (preferably Science, Business, or Healthcare Administration) or an equivalent combination of education and experience as a Business Systems Analyst.
• 5 or more years of experience in a role involving business analysis, process development, and software life-cycle management.
• Excellent organizational, communication (written and verbal), and interpersonal skills, with the ability to bridge the gap between technical teams and business end-users.
• Deep understanding of requirements gathering functional design, solution development, testing and validation within a regulated environment.
• Experience working in a biologics manufacturing, healthcare or laboratory environment is a significant asset.
• Proven ability to work effectively in a fast-paced, dynamic environment, delivering high-quality functional initiatives under defined timelines.

What we offer you

• Annual performance award of up to 6%.
• Comprehensive group health, dental, and vision benefits for you and your family.
• Employee discounts, wellness programs, and professional development resources.

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location 40% of the time/2 days of the week.
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.
• If you are located outside of Ottawa, you may be expected to travel to our office location in Ottawa – 2540 Lancaster Rd, twice quarterly for in-person team meetings when required.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.