Business Systems Analyst

Trudell Medical Limited; London; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

A leading company in the medical industry is looking for a Business Systems Analyst to enhance and optimize their business processes and technology solutions. The successful candidate will collaborate across departments to gather and analyze requirements, ensuring efficient operations and user adoption of systems changes. This role is crucial for driving continuous improvement initiatives and fostering a culture of innovation within the organization.

Qualifications

• Bachelor's degree in a related field.
• Experience with Microsoft Dynamics 365 and Azure DevOps.
• Strong understanding of business process mapping.

Responsibilities

• Gather and analyze requirements for system enhancements.
• Develop change management plans for new technologies.
• Support end-users through training and documentation.

Skills

Business Analysis

Change Management

Process Improvement

Requirements Elicitation

Technical Documentation

Collaboration

Education

Bachelor's degree in Business Administration, Information Systems, Computer Science

Tools

Microsoft Dynamics 365 Finance & Operations

Azure DevOps

SQL

Job description

At the Trudell Medical Group of Companies our vision is to provide patients throughout the world with medical devices and services that make their lives better. The Group manufactures and globally markets some of the leading brands in respiratory care, including the AeroChamber brand of valved holding chambers, the Aerobika brand of OPEP devices, and the AeroEclipse brand of nebulizers. Trudell Medical Limited is the Corporate entity within the Trudell Medical Group of Companies and operates out of our offices in London, Ontario Canada.

Business Systems Analyst is a role in our Corporate IT Team.

This is an office-based role with the option of a hybrid work arrangement.

Must be available to come into the London, Ontario office 3 days per week.

Your success in this role will be grounded in your values as a person who always acts with integrity and who treats everyone with respect. You continuously improve the systems and processes around you, and you take accountability for your work. You thrive in a team environment where you are open to learning from others, adjust to others’ styles, and drive hard to reach shared objectives. You have the ability to manage requirements elicitation activities with a variety of stakeholders and manage a workload that involves tasks from concurrently running initiatives.

You have a mix of technical experience, business process understanding, and change management experience allowing you to drive continuous improvement. You have a Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. You have experience working with Microsoft Dynamics 365 Finance & Operations (D365 F&O), including system configurations, integrations and troubleshooting. You have a strong understanding of requirements traceability best practices, ensuring proper tracking from initial requirements through design, development, testing and deployment. You have experience with Azure DevOps and a strong understanding of business process mapping and improvement methodologies. Knowledge of SQL, reporting tools or scripting languages is an asset.

In this role, you will bridge the gap between business needs, technology solutions and organizational change. You will analyze business processes, gather requirement, optimize software applications and ensure successful adoption of system changes across the organization.

Specifically, you will focus on:

Business & Application Systems Analysis

• Work with business stakeholders to gather, document, and analyze requirements for system enhancements and process improvements
• Evaluate and optimize existing applications, including Microsoft Dynamics 365 Finance & Operations (D365 F&O), to ensure alignment with business goals
• Collaborate with IT teams and vendors to implement, configure, and troubleshoot software applications
• Support end-users by providing training, documentation, and troubleshooting assistance
• Assist in integrating business applications, ensuring smooth data flow between systems
• Identify and implement automation opportunities to improve business efficiency
• Apply requirements traceability best practices, ensuring proper tracking from initial requirements through design, development, testing, and deployment
• Work with leadership to ensure that technology investments align with company objectives
• SCM knowledge encompassing the expertise needed to manage the flow of goods, information, and finances from the raw materials to the end customer, including areas like logistics, procurement, operations, and strategy

Organizational Change Management

• Develop and execute change management plans to ensure smooth adoption of new systems, processes, and technologies
• Create and deliver training programs, workshops, and user guides to support employees through system transitions
• Identify and address resistance to change by engaging with key stakeholders and communicating the benefits of system improvements
• Develop communication plans to keep teams informed about system updates, new features, and best practices
• Act as a change champion, promoting a culture of continuous improvement and digital transformation

Continuous Improvement

• A philosophy and practice that is consistently applied for the betterment of the process or application
• Incremental changes that provide significant improvement to overall operational efficiencies
• Identify and address areas for improvement, leading to better outcomes
• Rely on data and analysis to understand current performance and identify areas for improvement
• Empowering employees to identify and implement improvements through self-serve models

Trudell Medical Limited is an equal opportunity employer. We will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.