Business Solutions Analyst - FIFC

Socket.dev; Toronto; Hybrid; CAD 59,000 - 77,000; Full time

Benefits offered by this job

Health benefits

RRSP plan

Education reimbursement

Growth opportunities

Job summary

FIRST Insurance Funding of Canada (FIRST Canada) seeks a highly analytical Business Solutions Analyst to lead discovery, design, documentation, and delivery of business and technology solutions. You will bridge business stakeholders, product teams, and technical resources to deliver scalable, data-driven outcomes.

The role requires strong requirements elicitation, process analysis, and solution design skills, with experience in UAT, documentation, and change management within a hybrid,

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or related field.
• 3-5 years of experience in business analysis, systems analysis, or similar role.
• Experience leading requirements gathering, process analysis, solution design, and technical documentation.

Responsibilities

• Lead discovery sessions to elicit, analyze, document, and validate requirements.
• Develop and maintain BRDs, FRDs, user stories, process flows, and acceptance criteria.
• Collaborate with technical teams to ensure alignment with objectives and standards.
• Coordinate UAT, test planning, and defect management.
• Provide post-implementation support and continuous improvement.

Skills

Requirements elicitation

Process analysis

Documentation

Stakeholder management

SDLC knowledge

Agile/Hybrid delivery

UAT coordination

Data-driven analysis

Education

Bachelor's degree in Business/IS/CS

Tools

BRDs/FRDs

Process flows and use cases

Job description

At FIRST Insurance Funding of Canada (FIRST Canada), we are proud to promote a workplace that fosters growth and innovation. We employ a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment. Our open concept and creative culture fosters team work and presents opportunities for growth within the organization. FIRST Canada is an affiliate of Wintrust, a financial services company with more than $66 billion in assets.

Join the FIRST Insurance Funding of Canada (FIRST Canada) team.

We are a multi-year Globe and Mail / Morneau Shapell Employee Recommended workplace with an award-winning culture.

We offer a flexible, hybrid-work model and our FIRST Flex program offers opportunity to work internationally.

We have a comprehensive benefit package including:

• Health Benefits: including medical, dental, vision, life, and health spending account

• Financial Benefits: an RRSP plan with a generous company match and competitive compensation including discretionary or incentive bonuses

• Education Benefits: education reimbursement and on-demand learning courses

• We have a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment.

• We support work / life balance and promote growth-from-within opportunities.

Why join this team?

• We have a culture that encourages an entrepreneurial spirit

• We offer multiple opportunities for development and upward mobility

Position Summary:

We are seeking a highly analytical, technically adept, and self-driven Business Solutions Analyst to lead the discovery, design, documentation, and delivery of business and technology solutions that drive organizational objectives, operational efficiency, and digital transformation initiatives. This role serves as a critical liaison between business stakeholders, product teams, and technical delivery resources, translating complex business needs into scalable, data-driven, and technology-enabled solutions. The successful candidate possesses a strong blend of business acumen, systems thinking, and technical analysis skills, with the ability to independently lead requirements elicitation, process analysis, solution design, and implementation activities.

Business Analysis, Requirements & Solution Design

• Lead discovery sessions to elicit, analyze, document, and validate business, functional, technical, and non-functional requirements.

• Develop and maintain business and technical documentation including BRDs, FRDs, user stories, process flows, use cases, and acceptance criteria.

• Analyze business processes, systems, data flows, and integrations to identify opportunities for improvement and optimization.

• Collaborate with technical teams to evaluate solution options and ensure alignment with business objectives, architecture standards, and security requirements.

• Maintain requirements traceability and support change management throughout the project lifecycle.

Project Management & Delivery

• Lead and support cross-functional initiatives from discovery through implementation and post-production support.

• Facilitate stakeholder workshops, solution reviews, and project planning activities.

• Manage project timelines, deliverables, dependencies, risks, and stakeholder communications.

• Support solution implementation, user readiness, training, and organizational adoption.

• Monitor outcomes and recommend continuous improvements to processes and systems.

Application, Systems & Technical Analysis

• Develop and maintain deep knowledge of core business applications, integrations, and supporting technologies.

• Perform system analysis to assess application functionality, data dependencies, integrations, and operational impacts.

• Act as a subject matter expert on system capabilities, configurations, workflows, and best practices.

• Support system enhancements, upgrades, implementations, and digital transformation initiatives.

• Collaborate with vendors and technical teams to define and document integration requirements, business rules, and solution designs.

• Investigate business and system issues through structured analysis and root-cause identification.

• Analyze process inefficiencies, system limitations, and data-related challenges.

• Recommend sustainable solutions that improve operational efficiency, user experience, and business outcomes.

• Provide post-implementation support and continuously identify opportunities for process and technology improvements.

Testing & Quality Assurance

• Lead User Acceptance Testing (UAT), including test planning, test case development, execution, defect management, and stakeholder sign-off.

• Validate that solutions meet approved business, functional, and technical requirements.

• Partner with development and QA teams to ensure complete requirements coverage and traceability.

• Support release readiness, implementation validation, and post-deployment issue resolution.

Stakeholder Engagement & Requirements Leadership

• Lead stakeholder interviews, workshops, and working sessions to gather, prioritize, and validate requirements.

• Build consensus on business needs, solution scope, priorities, and implementation approaches.

• Present recommendations, impact assessments, and solution designs to stakeholders and leadership.

• Obtain approval of business, functional, technical, and process documentation.

• Communicate project status, risks, dependencies, and requirements changes throughout delivery.

Knowledge / Skills / Abilities Required:

• Strong business analysis, requirements elicitation, and technical documentation skills.

• Ability to create clear, complete, and traceable business, functional, and technical requirements.

• Strong understanding of enterprise applications, systems integrations, data flows, and technology-enabled business solutions.

• Knowledge of SDLC methodologies, UAT processes, and Agile, Waterfall, or hybrid delivery frameworks.

• Strong analytical, problem-solving, facilitation, communication, and stakeholder management skills.

• Ability to work independently, manage multiple priorities, and drive initiatives to successful outcomes.

Training / Education / Experience Qualifications:

• Bachelor's degree in Business, Information Systems, Computer Science, or a related discipline, or equivalent experience.

• 3-5 years of experience in business analysis, systems analysis, business systems consulting, or a similar techno-functional role.

• Proven experience leading requirements gathering, process analysis, solution design, and technical documentation activities.

• Experience working with enterprise applications, system integrations, data flows, and digital transformation initiatives.

• Experience leading User Acceptance Testing (UAT) and supporting solution implementations.

• Experience in the commercial insurance industry and certifications such as CBAP, PMP, or Agile certifications are assets.

Compensation:

The estimatedsalaryfor this role is $59,000 - $77,000, along with eligibility to earn an annual bonus. Actualpayrate may vary based on several factors, such as a candidate’s qualifications, skills and experience

AI Disclosure:

No AI technology is used in the recruitment process

Vacancy Status:

This position is an existing vacancy that is actively being filled

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