Senior Analyst, Affinity

WTW; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

WTW in Toronto, Canada is seeking an experienced Senior Product Analyst to support client mandates across personal insurance lines, including credit card embedded benefits, travel, home and auto. You will work with a team of product, strategy, research and actuarial professionals to analyze product strategies and data.

You should have a university degree and about 3+ years of relevant experience in personal insurance, with strong MS Office skills and the ability to summarize complex information.

Qualifications

• University degree in a related discipline.
• Approximately 3+ years of relevant working experience.
• Experience in personal insurance lines such as travel, embedded credit card benefits, creditor insurance, or home & auto.

Responsibilities

• Lead product analysis within consulting engagements.
• Conduct research, provide insights, and develop recommendations related to product strategy and development.
• Develop and deliver reports, presentations, and client communications.
• Collaborate with actuarial and analytics teams to support client challenges.
• Support overall project management and ensure timely delivery.
• Identify process improvements and assist with new business proposals.

Skills

MS Office proficiency

Bilingual English/French

Insurance product knowledge

Agile/Sprint experience

Data analysis

Education

University degree in related discipline

Tools

Power BI

Job description

Description

We are seeking an experienced candidate that can support client mandates as part of a team involving multiple internal stakeholders and disciplines. This includes support for assigned areas of client projects, hands-on involvement in the delivery of individual consulting mandates, and working with various subject matter experts on the team (e.g. product and strategy consultants, research analysts, and actuarial and analytics personnel). The hands-on involvement in mandates will have a focus on analyzing product strategies, product structures and data, as well as assessing market intelligence in the credit card embedded insurance and travel insurance space, as well as other key personal insurance lines of business such as home & auto insurance and creditor insurance.

Description

We are a unique consulting practice in the Canadian marketplace that focuses on the development of personal insurance solutions. Our clients generally have large customer or membership bases for a core business that is not insurance. Our clients include large financial institutions, retailers, associations, hospitality providers, etc. We work with these clients to develop and optimize insurance strategies, programs and products that complement and drive their core business and growth strategies. We help them drive customer/member engagement, retention and business growth. As a Senior Product Analyst within our practice, you will be on the front lines of insurance product strategy development and enhancement, new business development, and will be exposed to a variety of lines of insurance business and unique solutions supporting an ever-evolving marketplace.

The ideal candidate will be familiar with, and have experience in, personal insurance products and partnerships in Canada, and has had exposure to the broader financial services industry.

The Role

• Lead product analysis within consulting engagements
• Conduct research and provide analysis, key insights, and recommendations related to product strategy, new product development and/or existing product and policy language review and enhancement assessments
• Develop and deliver reports, presentations, summary analyses, client communications, etc.
• Collaborate with actuarial and analytical team resources to support broader insights into client challenges and opportunities (in conjunction with core strategy, product and consulting engagement and oversight)
• Support the overall project management for engagements across the client team to ensure integration of work with team members and that timelines are achieved
• Provide ongoing and adhoc support to other senior consulting team members on various engagements
• Identify and implement process and efficiency improvements
• Provide support for new business prospecting and research, and the development of proposals

Qualifications

The Requirements

• University degree in a related discipline
• Approximately 3+ years of relevant working experience
• Experience working with one or more of the following insurance product lines:
  • Travel, embedded credit card benefits, creditor insurance, home & auto insurance, pet health insurance, or life and health benefits that cover individuals and their dependents.
• Hands-on work experience within one or more of the following functional areas in the insurance sector, financial services industry, or in the loyalty space:
  • Consumer-focused financial services products (insurance, bank product, credit card, loyalty or other)
  • Product management, competitive research, strategy development, trends analysis, new product development, customer acquisition channel management, distribution, new channel development, and/or planning cycles
  • Marketing, customer research, communications, development of digital consumer facing content, contact center operations, etc.
  • Claims and underwriting reviews, certificate / policy language writing or reviews, insurance contracts
  • As part of a large-scale Project Office team, Agile framework, and/or optimizing products and capabilities through a Sprint delivery
• Ability to summarize and communicate complex information, insights, results and other data findings succinctly and with clarity, both orally and written
• Can provide thought partnership and ‘out of the box’ solutions, think innovatively, and challenge the status quo
• Problem solving, critical thinking and the ability to develop potential solutions for complex business challenges
• Strong work ethic, including ability to show initiative, manage multiple priorities, multi-task effectively and manage time efficiently
• Detail oriented, with a high standard of quality control, organization and resourcefulness
• Works well in a team environment, encouraging other team members and adapting to diverse perspectives
• Demonstrates strong listening skills
• Consistently delivers with a positive attitude and integrity across all interactions
• Power user of MS Office (specifically Word, Excel and PowerPoint). Demonstrated depth in working in Excel to produce tables, graphs and summarize and query data sets.

Other Valuable Candidate Assets

• Bilingual (English and French)
• Experience with one of more of the following: Consulting, product management, strategy, and/or affinity businesses or partnerships
• Experience with creditor insurance, travel insurance, embedded credit card insurance or home & auto insurance.
• Experience working with insurance contracts and certificates and policy language development and/or claims adjudication or assessment
• Hands-on knowledge and utilization of AI tools
• Dashboard analysis experience in PowerBI, Tableau or related tools

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The base salary compensation range being offered for this role is $80,000-$100,000 CAD per year. This role is also eligible for an annual short-term incentive bonus.

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

Equal Opportunity Employer