Business Analyst

BFL CANADA; Toronto; Hybrid; CAD 75,000 - 110,000; Full time

Job summary

BFL CANADA is seeking an experienced Business Analyst to join our Business Solutions team in Toronto. You will partner with business and technical stakeholders to define, design, and deliver enterprise AI-driven transformation initiatives, bridging business goals with technical solutions.

You will gather needs, map end-to-end processes, and contribute to agile product development, with a focus on improving operational efficiency and measurable outcomes.

Qualifications

• Bachelor's degree or higher in a related field.
• 4-5+ years of proven experience as a Business Analyst in product development environments.
• Ability to translate business needs into actionable product requirements.
• Strong aptitude for documentation and process mapping.

Responsibilities

• Collaborate with cross-functional teams to gather, analyze, and document product requirements.
• Understand objectives and how systems and processes interconnect.
• Visualize end-to-end business process flows to support product development.
• Identify opportunities for efficiency through automation and AI capabilities.
• Perform user story mapping to ensure functionality coverage.
• Contribute to actionable roadmaps with milestones and dependencies.
• Support AI proof-of-concept initiatives and MVP definitions.
• Define clear user stories and acceptance criteria for development teams.
• Coordinate functional testing, UAT prep, and validation of AI-enabled solutions.
• Facilitate feedback loops with users to refine features.
• Manage backlog items using Azure DevOps or Jira.
• Document changes and new features comprehensively.
• Work within agile/scrum frameworks for timely delivery.
• Liaise between stakeholders to align business needs with technical solutions.
• Support organizational change and user adoption efforts.

Skills

Agile/Scrum

Stakeholder management

Requirements gathering

Process mapping

User stories

Azure DevOps

Jira

Excel

PowerPoint

Visio

Figma

Communication

Education

Bachelor's degree in Business Administration, Finance, Computer Science or related field

Tools

Azure DevOps

Jira

Visio

Excel

PowerPoint

Figma

Job description

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation, and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Business Analyst to join our team

We are seeking an experienced, detail-oriented Business Analyst to join our Business Solutions team. In this role, you will work closely with business and technical stakeholders to define, design, and deliver enterprise business transformation initiatives leveraging AI, automation, and process optimization. You will help shape the product vision by gathering business needs, visualizing end-to-end processes, and ensuring smooth, agile-driven product development.

This role will play a key part in identifying and shaping AI-driven opportunities that improve operational efficiency and business outcomes.

This is not a data analyst or system analyst role - we are looking for a true Business Analyst who can bridge business goals with technical solutions.

Your Day as a Business Analyst

• Collaborate with cross-functional business and technical teams to gather, analyze, and document product requirements.
• Understand business objectives and how systems and processes are interconnected.
• Visualize and design end-to-end business process flows to support product development.
• Identify opportunities for operational efficiency and process optimization through automation and AI capabilities.
• Perform user story mapping to ensure comprehensive product functionality coverage.
• Contribute to building the actionable plans/roadmaps including key milestones, dates, priorities and interdependencies.
• Support AI proof-of-concept initiatives, MVP definition, and iterative product delivery.
• Identify quantifiable measures/ KPIs such as time spent on tasks to determine the success or progress of the proposed solutions.
• Define clear, concise user stories and acceptance criteria that guide development teams.
• Coordinate and support functional testing, UAT preparation, and validation of AI-enabled solutions against business requirements and acceptance criteria.
• Facilitate regular feedback loops by gathering input from users to refine product features and functionality.
• Manage backlog items using tools like Azure DevOps or Jira.
• Ensure thorough and comprehensive documentation of changes, updates, and new features.
• Work within scrum or agile development frameworks to ensure timely delivery of product increments.
• Act as a liaison between stakeholders, ensuring clear communication and alignment of business needs and technical solutions.
• Support organizational change and user adoption activities related to AI and automation initiatives.

Our ideal candidate

• Bachelor’s degree in Business Administration, Finance, Computer Science or a related field.
• 4-5+ years of proven experience as a Business Analyst in product development environments.
• A change mindset with an eye for continuous improvement and "can-do attitude".
• Strong expertise working in agile and scrum teams.
• Exceptional attention to detail in documentation, process mapping, and user story creation.
• Proven ability to work with diverse stakeholders including product owners, developers, testers, and end-users.
• Hands-on experience with Azure DevOps, Jira, or similar agile project management tools.
• Action-oriented team player.
• Excellent communication and interpersonal skills.
• Excellent presentation skills.
• Strong facilitation skills with the ability to lead discovery workshops and align diverse stakeholder groups.
• Ability to work well independently and as part of a team.
• Excellent skills with Microsoft Excel, PowerPoint, Visio, and related process visualization tools.
• Familiarity with Figma or similar collaborative design/prototyping tools used in agile product development environments.

This posting is for an existing vacancy position.

The expected salary for this role ranges from 75,000$ to 110,000$. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

Nice to have

• Certifications such as PSM I, CCBA, CBAP, or AAC-IIBA.
• Prior experience working in the insurance or consultancy industries.
• Familiarity with AI and automation technologies.

What we offer

• Opportunity to work on cutting-edge AI products that drive real business value.
• A collaborative and innovative team environment.
• Career development opportunities and support for professional certifications.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

More about us

Our BFL Toronto office is located in beautiful downtown, in the core of the Financial District. Easily accessible by public transit, our office is close to a plethora of top-notch restaurants, ideal for enjoyable lunches or drinks after work. Lets stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

BFL CANADA is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.