Business Relationship Manager – Trans Global Insurance Group

The Brick; Edmonton; On-site; CAD 65,000 - 85,000; Full time

Job summary

Trans Global Insurance Group, part of the Leon’s Furniture Ltd. family, seeks a Business Relationship Manager to foster partnerships with Canadian insurance distributors from Edmonton or Toronto. You’ll deliver premium client service, advise on risk profiles, and drive growth while ensuring regulatory compliance and strong KPI performance.

Travel up to 10% is required. This regular full-time role requires 3+ years in insurance client management, bilingual English/French a plus, and a valid

Qualifications

• 3+ years of successful experience in insurance account management or client service.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to thrive in a fast-paced, growing environment and embrace new challenges.
• Post-secondary education in business or related field (or equivalent industry experience).
• Valid driver’s license and access to a vehicle.
• Insurance industry designations or licenses are an asset.
• Bilingualism (English/French) is an asset.

Responsibilities

• Build and maintain strong, long-term client relationships through proactive communication.
• Serve as the primary point of contact for assigned clients, providing day-to-day account support.
• Monitor KPIs for assigned clients and suggest action plans where required.
• Conduct regular business review meetings with assigned clients.
• Understand clients’ evolving risk profiles and insurance needs and devise solutions with the team.
• Identify upselling and cross-selling opportunities and provide coverage explanations.
• Ensure all files and communications comply with provincial regulations and insurer guidelines.
• Travel 10% as required to support business objectives.

Skills

Client relationship management

Communication

Negotiation

Account servicing

Education

Post-secondary education in business or related field

Job description

Business Relationship Manager – Trans Global Insurance Group

Regular Full Time Edmonton, AB, CA 1 Attachments

15 days ago Requisition ID: 1329

Salary Range: $65,000.00 To $85,000.00 Annually

Trans Global Insurance Group (“TGI”), a member of the Financial Services division of Leon’s Furniture Ltd. (“LFL Group”), is seeking an experienced Business Relationship Manager to support business partnerships with its portfolio of insurance distributors. TGI has been providing world‑class protection products to Canadians from coast to coast for over 25 years.

The mandate for this role is to support and grow effective long‑term relationships with assigned insurance clients/distributors across Canada. The Business Relationship Manager plays a key role in delivering exceptional service and acting as a trusted advisor to clients while ensuring compliance with Canadian insurance regulations.

KEY RESPONSIBILITIES

Client Relationship Management

• Build and maintain strong, long-term client relationships through proactive communication.
• Serve as the primary point of contact for assigned clients, providing day‑to‑day account support. Resolve issues as required.
• Monitor KPIs for assigned clients and suggest action plans where required.
• Conduct regular business review meetings with assigned clients.

Advisory & Sales Support

• Understand clients’ evolving risk profiles and insurance needs, work with the TGI team to devise solutions.
• Identify upselling and cross‑selling opportunities.
• Provide coverage explanations and risk management insights to clients.
• Support clients with training and marketing materials, sharing of best practices and client presentations.

Compliance & Documentation

• Ensure all files, policies, and communications comply with provincial regulations and insurer guidelines.
• Adhere to privacy legislation, including PIPEDA and applicable provincial standards.
• Participate in team meetings, training, and process improvement initiatives.

Other

• Achieve KPI targets outlined in the strategic plan.
• Travel 10% as required to support business objectives.

QUALIFICATIONS

• 3+ years of successful experience in insurance account management or client service.
• Excellent communication, negotiation, and relationship‑building skills.
• Ability to thrive in a fast‑paced, growing environment and embrace new challenges.
• Post‑secondary education in business or a related field (or equivalent industry experience).
• Valid driver’s license and access to a vehicle.
• Insurance industry designations or licenses are an asset.
• Bilingualism (English/French) is an asset.

LOCATION & ELIGIBILITY

This position may be based in Edmonton or Toronto. All candidates must be legally eligible to work in Canada.