Business Relationship Manager Trans Global Insurance

The Brick; Edmonton; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Dental

Paramedical services

Employee discounts

Job summary

Trans Global Insurance Group, a part of Leon's Furniture Ltd., seeks an experienced Business Relationship Manager to support partnerships with insurance distributors across Canada. You will manage client relationships, provide day-to-day account support, and ensure compliance with regulations.

Based in Edmonton or Toronto, you will monitor KPIs, identify upsell opportunities, and travel up to 10% to meet business objectives. A bilingual English/French background is an asset.

Qualifications

• 3+ years of successful experience in insurance account management or client service.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to thrive in a fast-paced, growing environment and embrace new challenges.
• Post-secondary education in business or a related field (or equivalent industry experience).
• Valid driver’s license and access to a vehicle.
• Insurance industry designations or licenses are an asset.
• Bilingualism (English/French) is an asset.

Responsibilities

• Client Relationship Management: Build and maintain strong, long-term client relationships through proactive communication.
• Serve as the primary point of contact for assigned clients, providing day-to-day account support and resolving issues.
• Monitor KPIs for assigned clients and suggest action plans where required.
• Conduct regular business review meetings with assigned clients.
• Advisory & Sales Support: Understand clients’ evolving risk profiles and insurance needs; devise solutions with the TGI team.
• Identify upselling and cross-selling opportunities and provide coverage explanations to clients.
• Support clients with training and marketing materials, sharing best practices and presentations.
• Compliance & Documentation: Ensure files and communications comply with provincial regulations and insurer guidelines.

Skills

Client relationship management

Communication

Negotiation

Cross-functional collaboration

French language (assets)

Education

Post-secondary education in business or related field

Job description

Is this job for you?

Business Relationship Manager – Trans Global Insurance Group

Trans Global Insurance Group ("TGI"), a member of the Financial Services division of Leon’s Furniture Ltd. ("LFL Group"), is seeking an experienced Business Relationship Manager to support business partnerships with its portfolio of insurance distributors. TGI has been providing world‑class protection products to Canadians from coast to coast for over 25 years.

The mandate for this role is to support and grow effective long‑term relationships with assigned insurance clients/distributors across Canada. The Business Relationship Manager plays a key role in delivering exceptional service and acting as a trusted advisor to clients while ensuring compliance with Canadian insurance regulations.

Location & Commitments

This position may be based in Edmonton or Toronto. All candidates must be legally eligible to work in Canada.

Responsibilities

Client Relationship Management

Build and maintain strong, long‑term client relationships through proactive communication.

Serve as the primary point of contact for assigned clients, providing day‑to‑day account support. Resolve issues as required.

Monitor KPIs for assigned clients and suggest action plans where required.

Conduct regular business review meetings with assigned clients.

Advisory & Sales Support

Understand clients’ evolving risk profiles and insurance needs, work with the TGI team to devise solutions.

Identify upselling and cross‑selling opportunities.

Provide coverage explanations and risk management insights to clients.

Support clients with training and marketing materials, sharing of best practices and client presentations.

Compliance & Documentation

Ensure all files, policies, and communications comply with provincial regulations and insurer guidelines.

Maintain accurate client records.

Adhere to privacy legislation, including PIPEDA and applicable provincial standards.

Participate in team meetings, training, and process improvement initiatives.

Other

Achieve KPI targets outlined in the strategic plan.

Travel 10% as required to support business objectives.

Qualifications

3+ years of successful experience in insurance account management or client service.

Excellent communication, negotiation, and relationship‑building skills.

Ability to thrive in a fast‑paced, growing environment and embrace new challenges.

Post‑secondary education in business or a related field (or equivalent industry experience).

Valid driver’s license and access to a vehicle.

Insurance industry designations or licenses are an asset.

Bilingualism (English/French) is an asset.

Why Trans Global?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]