Business Relationship Manager

Tata Consultancy Services; Montreal (administrative region); On-site; CAD 90,000 - 120,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking a bilingual (French/English) professional to support Quebec City based stakeholders and coordinate project tasks across technical teams, business users, and vendors.

The role focuses on managing change requests in ServiceNow, documenting project plans, and driving migration initiatives from On-Prem to Cloud while ensuring timely delivery and clear communication.

Qualifications

• Bilingual in French and English, oral and written.
• Experience supporting deliverables for Quebec City based stakeholders.
• Proven ability to coordinate with diverse teams and sponsors.
• Strong communication and proactive issue reporting throughout project tasks.
• Experience with migrations from On-Prem to Cloud is a plus.

Responsibilities

• Coordinate with project team, business users, and sponsors to manage tasks and changes.
• Lead change control processes and track tasks in ServiceNow.
• Support migration planning and execution for on-prem to cloud projects.
• Ensure clear communication of work assignments and timelines.
• Maintain project documentation and risk assessments.

Skills

Bilingual French/English

Stakeholder coordination

Project coordination

Communication skills

Cloud migration knowledge

Tools

ServiceNow

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Required skill set

Skills and Responsibilities:

• Bilingual Fluency (Oral and written in French and English)
• Experience in supporting deliverables Quebec City based stakeholders.
• Cultural experience of Quebec.
• Locally based out of Quebec City
• Communicate and coordinate with Project technical team, Business users, Application Delivery, vendors and sponsors· Must be bilingual French / English.
• Must speak and write fluent in both languages.· Work collaboratively with the technical co-workers to review and validate the intended approach to the project tasks·
• Work with team members to address and report project issues in a proactive manner·
• Ensure that work assignments are clearly communicated and a strong drive to bring clarity·
• Follow up meetings with respective line of business, application delivery and project team.·
• Change request management (open /submit all necessary change controls and tasks) in ServiceNow·
• Drive the migration Change implementation plan during change execution.· Validate tasks assigned are acknowledged by the signee.· Have good communication skills
• In addition You must carry out both technical and administrative tasks/services to ensure functionality and efficiency of our IT landscape and projects (i.e. infrastructure, Migration from On-Prem to Cloud, Change
• Requests, ad-hoc catalogue requests and champion process improvements).
• You will execute various coordinating tasks/services, like schedule and risk management, maintaining and validating project documentation, monitoring project and implementation plans, schedules, participating in stakeholder meetings and ensuring projects are delivered in a timely manner.
• To succeed in this role, you should have excellent time management and communication skills, be critical a thinker and problem-solver with great attention to detail.""

Salary Range - CA$ 90,000 - CA$ 120,000 Per Year

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.