Technical Support Specialist

Tata Consultancy Services; Toronto; On-site; CAD 100,000 - 120,000; Full time

Job summary

The Junior Technology Logistics Support Associate at Tata Consultancy Services Canada Inc. provides day-to-day IT support for technology equipment and systems within the logistics environment.

You will be the first point of contact for incidents and service requests, ensuring timely resolution to support business operations. You will assist with system installations, monitor data center infrastructure, coordinate with internal and third-party support teams, and maintain inventory of technology

Qualifications

• Good years of experience with Informatica platforms, including IDMC.
• Strong understanding of platform architecture, agent deployment, and VM management.
• Experience with cloud environments (Azure) and hybrid deployments.
• Familiarity with platform monitoring tools and techniques.
• Excellent problem-solving and communication skills.
• Data Discovery Cataloging: Experience with automated data scanning and cataloging tools (e.g., Informatica Data Catalog).
• Metadata Management Ability to manage metadata across diverse environments.
• Data Lineage Understanding of lineage visualization and impact analysis.
• Business Glossary Exposure to glossary creation and stewardship workflows.
• Sensitive Data Discovery Awareness of data privacy, classification, and compliance techniques.
• Policy Management Basic knowledge of data access and usage policy frameworks.

Responsibilities

• Support day-to-day technical operations for IT within the logistics environment.
• Serve as first point of contact for IT incidents and service requests.
• Assist with system installations and monitor data center infrastructure.
• Coordinate with internal and third-party support teams and maintain asset inventory.

Skills

Informatica IDMC

Platform architecture

VM management

Azure cloud

Hybrid deployments

Monitoring tools

Data cataloging

Data lineage

Metadata management

Data privacy

Policy management

Communication skills

Tools

Informatica Data Catalog

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Position Summary - The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests, ensuring timely resolution of technical issues to support business operations. The position also assists with system installations, monitors data center infrastructure, coordinates with internal and third-party support teams, and maintains inventory of technology assets.

Role Description;

• Good years of experience with Informatica platforms, including IDMC.
• Strong understanding of platform architecture, agent deployment, and VM management.
• Experience with cloud environments (Azure) and hybrid deployments.
• Familiarity with platform monitoring tools and techniques.
• Excellent problem-solving and communication skills.
• Data Discovery Cataloging: Experience with automated data scanning and cataloging tools (e.g., Informatica Data Catalog).
• Metadata Management Ability to manage metadata across diverse environments.
• Data Lineage Understanding of lineage visualization and impact analysis.
• Business Glossary Exposure to glossary creation and stewardship workflows.
• Sensitive Data Discovery Awareness of data privacy, classification, and compliance techniques.
• Policy Management Basic knowledge of data access and usage policy frameworks.

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.