Business Performance Specialist

York Region (The Regional Municipality of York); Newmarket; Hybrid; CAD 95,000 - 108,000; Full time

Benefits offered by this job

Hybrid work opportunities

Job summary

York Region is seeking a Business Performance Specialist in Newmarket for a 12-month temporary assignment. The role focuses on continuous improvement, data-driven process mapping, and performance measurement, with a hybrid work model and immediate start.

Responsibilities include identifying improvements, analyzing trends, and coordinating with branches and departments. A Diploma in Business/Public Administration plus 3+ years of relevant experience is required.Remote/hybrid options may apply.

Qualifications

• Diploma in Business or Public Administration or equivalent.
• Minimum 3 years of experience in research, business analysis, process mapping, workflow redesign.
• Ability to analyze trends and develop performance indicators.
• Experience collaborating with cross-functional teams.
• Willingness to travel to offsite locations as required.

Responsibilities

• Propose program and operational improvements to boost branch productivity.
• Partner with Branch staff to define objectives and service delivery approaches.
• Design, test, and implement evaluation and benchmarking tools.
• Map workflows and business processes to support efficiency.
• Identify key metrics and help stakeholders measure process changes.

Skills

Process improvement

Data analysis

Performance metrics

Project coordination

Stakeholder engagement

Education

Community College Diploma in Business or Public Administration

Tools

MS Office Suite

Job description

Business Performance Specialist - (9852)

Share this job as a link in your status update to LinkedIn.

Job Title

Business Performance Specialist

Status

Temporary Full-Time

Temporary - Approximate length of assignment, in months

12

Type of Position

a Replacement

Start Date

Immediately

Per hour

Salary Grade

$47.68 - $51.82

Department

York Region -> Community & Health Services -> Housing&Homelessness Services

Location

HHS Newmarket 17150 Yonge St - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)

Hybrid work opportunities may apply - CA

Job Description (E)

ABOUT US

Almost 1.3 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2051. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Recognized by Forbes as one of Canada’s Best Employers, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipal Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full‑time employee and includes employer‑matched contributions.
• Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day‑to‑day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

This position is responsible for providing a full range of activities which support Branch continuous improvement, operational effectiveness and efficiency, including designing and documenting processes; tracking and analyzing trends and issues; supporting branch functions through workflow analysis and business process mapping; identifying key metrics and performance indicators and assisting stakeholders in determining how processes should be measured; identifying options and consulting with key stakeholders to recommend appropriate solutions based on data and research; making recommendations to drive improvements; and supporting implementation of improvement efforts. The position also conducts research and participates in activities related to the negotiation, finalization, reconciliation, and reporting requirements of various inter‑municipal agreements, and makes recommendations as required. Provides advice to staff as the continuous improvement specialist.

WHAT YOU'LL BE DOING

• Recommends and assists in implementing future program and operational needs required to enhance Branch productivity.
• Works directly with Branch staff to understand program/operational concept, objectives and approach to service delivery.
• Provides consultation and contributes to the design, development, testing, modification and implementation of evaluation and benchmarking.
• Supports the branch and department functions with workflow analysis and business process mapping.
• Identifies key metrics/performance indicators and assists stakeholders in determining how their processes should be measured.
• Work with Branch staff to articulate business needs and requirements for improvement implementations.
• Identifies options and consults with key stakeholders to recommend appropriate solutions based on data and research.
• Develops strong working relationships with key staff members in the assigned functional areas.
• Researches business process improvement trends and practices.
• Conducts research and participates in activities related to the negotiation, finalization, reconciliation and reporting requirements related to various inter‑municipal agreements, and makes recommendations as required.
• Participates on committees, work groups, task forces and special projects, as assigned.
• Manages information in accordance with legislation and corporate standards.
• Performs other duties as assigned, in accordance with Branch and Department objectives.

WHAT WE'RE LOOKING FOR

• Successful completion of a Community College Diploma in Business, Public Administration or related field or approved equivalent combination of education and experience.
• Minimum three (3) years’ experience in research, business planning, business analysis, process mapping, workflow and process redesign.
• Knowledge and ability to identify and develop performance indicators analyze data and evaluate trends to provide recommended process improvement changes to enhance operational efficiencies and effectiveness.
• Knowledge and capability to analyze and forecast trends utilizing information to evaluate and recommend modifications to Department program and operational needs.
• Demonstrated knowledge and skills in project management, presentation and problem solving.
• Demonstrated ability in the Region’s core competencies.
• Advanced skills in virtual platforms and MS Office Suite including the use of virtual platforms for conducting meetings and/or presentations.
• Demonstrated organizational, conceptual, analytical/evaluative, presentation and report‑writing skills.
• Ability to participate in and co‑ordinate cross‑functional, multi‑disciplinary teams producing innovative process designs using Continuous Improvement methodologies.
• Ability to aid in the design, configuration and implementation of business transaction processes.
• Ability to work on multiple projects with overlapping deadlines.
• Strong ability to develop relationships and work in a welcoming and inclusive environment, where diversity is celebrated and where everyone can develop to their full potential.
• Ability to travel to offsite locations, as required.
• Ability to work outside regular business hours, as required.

Scheduled Weekly Hours

35

Scheduled Shifts

Operational Hours

Close Date

October 14, 2026

# of Hires Needed

1

Union

CUPE Local 4900

All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.

York Region is an equal opportunity employer committed to an inclusive, barrier‑free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email [e-mail] or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.