Senior Business Support Analyst

York Region (The Regional Municipality of York); Newmarket; Hybrid; CAD 118,000 - 134,000; Full time

Benefits offered by this job

OMERS pension

Benefits and wellness

Inclusive workplace

Job summary

York Region is seeking a Senior Business Support Analyst to lead administration and continuous improvement of Drupal-based digital platforms, including york.ca and the intranet. You will act as the product lead for digital experience enhancements, collaborating with stakeholders, Communications, and vendors to implement user-centred solutions.

The role emphasizes governance for accessibility, analytics, performance, and security, while guiding content authors and supporting seamless digital

Qualifications

• Completed a Community College Diploma in IT or related field; equivalent combo allowed.
• Minimum five years in information systems project implementation and support.
• Experience with relational databases.
• Experience using Web Services to integrate applications.
• Ability to assess user needs and recommend solutions.
• Knowledge of the application development cycle.
• Project management, presentation, problem solving, and team leadership.
• Advanced skills in MS Office Suite.

Responsibilities

• Lead administration and optimization of Drupal-based digital platforms.
• Define requirements with stakeholders and vendors for improvements.
• Provide governance for accessibility, analytics, security, QA, and best practices.
• Support content authors and guide on Drupal functionality and information architecture.
• Collaborate on project planning, estimation, and delivery against schedules.
• Coordinate integrations and ensure reliable, accessible digital services.

Skills

Relational databases

Web services

Project management

MS Office

Communication

Education

Community College Diploma in IT/related field

Tools

API integration

CRM/ERP systems

Job description

Senior Business Support Analyst - (9786)

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Job Title

Senior Business Support Analyst

Status

Regular Full-Time

Temporary - Approximate length of assignment, in months

Type of Position

a Replacement

Start Date

Immediate

Annually

Salary Grade

$118,193.00 - $134,230.00

Department

York Region -> Corporate Services -> Digital & Customer Experience

Location

Digital Data Technology and CX - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)

Job Description (E)

ABOUT US

Almost 1.3 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2051. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people.Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Recognized by Forbes as one of Canada’s Best Employers, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipal Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services.
• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

Reporting to the Projects Manager, Digital Experience and Web Transformation, the Senior Business Support Analyst is responsible for supporting and improving the Region's digital platforms, including york.ca, the intranet, and related websites. The role serves as the Region's lead technical resource for Drupal-based web platforms, responsible for platform administration, configuration, architecture, optimization, and DevOps practices including release management, CI/CD automation, deployment coordination, and platform reliability, while providing technical and business support, coordinating enhancements and releases, troubleshooting issues, and ensuring digital services are accessible, reliable, secure, and user-focused.

WHAT YOU'LL BE DOING

• Lead the administration, configuration, and continuous improvement of Drupal-based digital platforms, including website architecture, content models, workflows, permissions, integrations, navigation, and content governance.
• Act as the primary platform expert and product lead for digital experience enhancements, working with business stakeholders, Communications, Technology Services, and vendors to define requirements, prioritize improvements, and deliver user-centred digital solutions.
• Provide technical expertise and governance for accessibility compliance, search optimization, analytics, performance monitoring, security, quality assurance, and digital experience best practices.
• Support and enable content authors and business users by providing guidance on Drupal functionality, information architecture, content management, troubleshooting, and the continuous evolution of the Region's digital service delivery capabilities.
• Analyzes user requirements and departmental technology needs, generating alternative approaches to information systems design.
• Provides cost-effective solutions to meet both departmental and provincial objectives through the application of information technologies.
• Contributes to the analysis, design, configuration, testing, implementation, and ongoing enhancement of digital platforms and related integrations.
• Reviews and evaluates the outcomes of program and systems testing in collaboration with team members and end-users.
• Contributes to project planning and control by estimating and coordinating assigned work, providing technical guidance and support, and ensuring deliverables are completed in accordance with project schedules.
• Responsible for the evaluation and selection of software and vendor resources ensuring compliance with budget plans.
• Provides leadership and guidance to junior positions.
• Collaborates as part of a multi-disciplinary team to contribute to strategic plans, implementation plans, and ongoing support of automation initiatives within the supported departments.
• Prepares technology-related reports, memos, drafts, letters, guidelines, and other correspondence, and conducts presentations to meet departmental requirements.
• Co-ordinates and liaises with the federal, provincial, regional and community database links and systems as required.
• Regularly reviews technical literature regarding system methodologies, development productivity tools and techniques, and attends seminars, conferences and training, as required.
• Ensures that services provided meet Regional customer service standards.
• Participates on committees, work groups, task forces and special projects, as assigned.
• Performs other duties as assigned, in accordance with Branch and Department objectives, that are required to meet departmental objectives including scheduled and emergency tasks beyond normal business hours.

WHAT WE'RE LOOKING FOR

• Successful completion of a Community College Diploma in Information Technology, Computer Systems Technology, or related field, or approved equivalent combination of education and experience.
• Minimum five (5) years experience in information systems project implementation and support.
• Experience and demonstrated ability with relational databases.
• Demonstrated experience using Web Services to integrate applications.
• Experience in assessing application technology and end user needs and recommending solutions.
• Knowledge of the application development cycle.
• Knowledge of trends in the use of current information technology.
• Project management, presentation, problem solving, and team leadership skills.
• Ability to aid in the design, configuration and implementation of business transaction processes.
• Ability to demonstrate the Region’s core competencies.
• Advanced skills in virtual platforms and MS Office Suite.

Scheduled Weekly Hours

35

Scheduled Shifts

Operational Hours

Close Date

October 7, 2026

# of Hires Needed

1

Union

Non Union Staff

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email [e-mail] or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.