Service Planner

York Region (The Regional Municipality of York); Richmond Hill; On-site; CAD 76,000 - 83,000; Full time

Job summary

York Region in Ontario is seeking a Service Planner (Temporary Full-Time) to design transit routes, forecast demand, and support planning studies in transit planning.

Reporting to the Program Manager, Transit Planning, the role involves data analysis, reviewing development applications, and presenting annual transit plans to the public. This is a replacement assignment based in Richmond Hill.

Qualifications

• University degree in planning, engineering, environmental studies, public administration, or equivalent.
• Minimum two years of transit or transportation planning experience.
• Knowledge of public transit service standards.
• Knowledge of land use planning and environmental assessment processes.
• Proficiency with MS Office, GIS, transit scheduling software, and virtual platforms.

Responsibilities

• Design transit routes and ensure proper running, recovery time, and system integration.
• Coordinate with Transit Operations for feasibility.
• Monitor system performance using statistics and measures.
• Research field data, demographics, ridership, surveys, and related data.
• Review development applications for transit-supportive land use.
• Prepare memorandums with comments and recommendations for the branch.
• Conduct public information sessions presenting annual transit plans to the public.
• Perform other duties to meet branch and department objectives.

Skills

MS Office

GIS software

Transit scheduling software

Virtual platforms

Service standards knowledge

Education

University degree

Job description

Service Planner - (9872)

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Job Title

Service Planner

Status

Temporary Full-Time

Temporary - Approximate length of assignment, in months

21

Type of Position

a Replacement

Start Date

immediate

Per hour

Salary Grade

$55.32 - $60.12

Department

York Region -> Public Works -> Transit

Location

50 High Tech Road, - Richmond Hill, ON L4B4N7 CA (Primary)

Job Description (E)

ABOUT US

Almost 1.3 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2051. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people.Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Recognized by Forbes as one of Canada’s Best Employers, we offer a collaborative, progressive workplace that takes pride in a collaborative, progressive and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipal Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

Reporting to the Program Manager, Transit Planning, is responsible for designing transit routes, monitoring new routes and route extensions, using statistical applications to forecast transit demand and plan transit services, and ensuring adequate programs are in place to support transit needs; conducting research and analysis of field investigations and demographic studies to develop service proposals, impact statements and transit projections; and providing input to development applications, (Official Plans, Secondary Plans, subdivision and site plan applications) and road reconstruction projects.

WHAT YOU'LL BE DOING

• Design transit routes to ensure appropriate running, recovery time and transit system integration for community, local, core, rapid transit, and express bus routes.
• Communicate with Transit Operations staff to ensure operational feasibility.
• Monitor and assess system performance through the collection and analysis of statistics and measurables.
• Conduct research and analysis of field investigations, economic, population, employment data, public opinion surveys, ridership data (ie. passenger loads, on-off, revenues), demographic studies, and other applicable research and statistics.
• Review development applications, submitted to the branch, to ensure transit supportive land use development (location of future transit infrastructure ie. Routes, stops, walkways, shelter pads, etc.)
• Prepare detailed written memorandums, providing comments, suggestions, and recommendations for consideration by the branch.
• Conduct public information sessions throughout the Region, presenting annual transit plans to the public.
• Performs other duties as assigned to meet Branch and Departmental objectives.

WHAT WE'RE LOOKING FOR

• Successful completion of a University Degree in Planning, Engineering, Environmental Studies, Public Administration, or approved equivalent combination of education and experience.
• Minimum two (2) years of transit service planning or transportation planning experience.
• Knowledge of service standards for public transit service.
• Knowledge of land use planning and environmental assessment processes.
• Demonstrated ability in the Region’s core competencies.
• Advanced skills in MS Office Suite, transit scheduling software, GIS software and use of virtual platforms.

Scheduled Weekly Hours

35

Scheduled Shifts

Operational Hours

Close Date

October 12, 2026

# of Hires Needed

1

Union

CUPE Local 4900

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email [e-mail] or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.