Branch Supervisor - Grande Prairie

Liebherr-Canada Ltd.; Grande Prairie; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Overtime opportunities

Employer-paid benefits

License bonus

Vacation + wellness days

RRSP matching

Education allowance

International training

Top-of-the-line equipment

Job summary

Liebherr-Canada Ltd. is seeking a parts and service coordinator to oversee process flows, inventory accuracy, work orders and invoicing.

You will ensure parts availability, technician coverage, and strong customer relationships while supporting warranty and ongoing service operations. The role involves coordinating with sales, warranty, and central administration, visiting customers, quoting parts and service, and driving KPI-driven service performance.

Qualifications

• Experience promoting a strong Health and Safety culture.
• Strong relationship-building skills with stakeholders and suppliers.
• Management or supervisory experience in heavy equipment.
• Leadership and performance management experience.
• Experience managing WIP, inventory levels, and the invoicing cycle.
• Financial and business acumen including P&L, budgeting and forecasting is an asset.

Responsibilities

• Coordinate and oversee parts/service processes: inventory accuracy, work orders, invoicing.
• Ensure reliable parts supply and technician availability with Warehouse and field staff.
• Maximize WIP levels and timely customer invoicing.
• Work with Warranty to resolve warranty and claims issues.
• Support employee development through coaching, training, and performance management.
• Partner with Sales to align with company growth orientations.
• Maintain inventory levels per local machine population and demand.
• Visit customers to identify needs and foster growth in Parts & Service sales.
• Achieve company objectives and advise customers to build lasting relationships based on trust.
• Prepare parts/service quotes as required.
• Answer calls, provide support, schedule/dispatch technicians, resolve disputes.
• Monitor service dashboards to meet KPI goals.
• Communicate with team and visit service technicians in the field.

Skills

Health & safety

Relationship building

Leadership

Inventory management

Invoicing cycle

Budgeting & P&L

Job description

Responsibilities

• Coordinate and oversee the process and communication flows for the parts and service function including inventory accuracy, work order processing and timely, accurate invoicing
• Ensure reliable equipment parts supply and inventory levels in conjunction with Warehouse, as well as the availability of service technicians to maintain and repair customer equipment
• Maximize efforts to ensure appropriate levels of WIP and timely customer invoicing
• Work in conjunction with the Warranty department to resolve customer warranty and claims issues
• Support employee development through orientation, coaching, training, apprenticeships, performance management
• Works in partnership with the equipment sales department in accordance with the company’s strategic sales orientations
• Works in partnership with the central parts administration team in the head office to ensure the inventory level is maintained to acceptable levels according to the local machine population and customers’ demands
• Visit customers regularly identifying their needs and creating business relationships that foster growth in Parts & Service sales volumes
• Achieve company objectives and targets and offer customers advice to ensure their satisfaction and thereby build a lasting relationship based on trust
• Elaborate and provide parts and service quotes as required
• Answer customer calls, provide support, guidance, schedule and dispatch technicians, and resolve disputes as required
• Consistently monitor service dashboards and take timely actions to ensure KPI goals are met
• Communicate effectively with the team and perform regular visits to our service technicians in the field
• Work closely with service technicians and fleet management team to ensure the service vehicles are properly maintained to the highest standards of safety and operations

Competencies

• Due diligence and commitment to promoting a strong Health and Safety culture
• Strong relationship-building skills with internal and external stakeholders and suppliers
• Management or supervisory experience in the heavy equipment industry, including direct reports
• Leadership and performance management experience
• Experience managing WIP, inventory levels, and the invoicing cycle
• Financial and business acumen, including P&L, budgeting, and forecasting experience, is an asset

Our Offer

• Competitive wages with overtime opportunities available
• Extensive benefits with employer-paid premiums starting day 1
• $5,000 annual license bonus
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3,000 annual allowance for continuing education
• International training & development work opportunities for select roles
• Top-of-the-line equipment
• And much more!

Liebherr Canada Ltd. is committed to providing a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

Please note the following: We may use AI to assist with screening resumes; however, every application is reviewed directly by a Talent Acquisition Specialist. This position is for an existing vacancy.

One Passion. Many Opportunities.

The Company

The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.

Location

Liebherr-Canada Ltd.
Grande Prairie, AB
Canada (CA)

Contact

Sophia Jager
[e-mail]