business general manager

Home Instead Senior Care; Richmond Hill; On-site; CAD 75,000 - 100,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing the lives of seniors in the community. As a General Manager, you will lead a dynamic team, ensuring exceptional service delivery and fostering a culture of growth and mentorship. This role offers the opportunity to make a significant impact while advancing your career in a supportive environment. With competitive rewards based on performance and extensive training, you will thrive in a position that combines personal satisfaction with professional development. If you are passionate about making a difference, this is the perfect role for you.

Benefits

Extensive Job Training

Personal Satisfaction

Growth Opportunities

Competitive Rewards

Qualifications

• Proven experience in customer service and team leadership.
• Ability to manage business growth and client acquisition.

Responsibilities

• Ensure high-quality service to clients and families.
• Drive business development and manage recruitment.

Skills

Customer Service Leadership

Team Management

Business Development

Sales Strategy

Quality Assurance

Education

Bachelor's Degree in Business Management

Relevant Certifications in Healthcare Management

Job description

Title: General Manager

Posted on: May 06, 2025

Employer: Home Instead Senior Care

Job Details

Are you a customer service leader? Do you want to work in a position that provides significant fulfillment? Would you like to join an energetic team committed to enhancing the lives of seniors in our community?

The General Manager is responsible for client care, service delivery, and managing a team of employees contributing to daily operations. The role involves providing supportive leadership, coaching, mentoring, and exemplifying service excellence, positive attitude, and professional behavior.

Benefits of Working Here

• Job Training: Extensive initial and ongoing training
• Work Local: Serve seniors in Kitchener & Waterloo
• Personal Satisfaction: Make a difference in someone's life
• Social Environment: Build meaningful relationships and work cohesively
• Growth Opportunities: Advance your career in a high-quality organization
• Incentives: Competitive rewards based on performance metrics

Essential Job Functions

1. Ensure high-quality service to CAREGivers, clients, and families, exceeding customer needs through service excellence.
2. Drive business development through a culture of continuous improvement, mentorship, and community reputation enhancement.
3. Manage all aspects of business growth, including sales and client acquisition.
4. Oversee recruitment to maintain a qualified workforce, including PSWs, CAREGivers, and nurses.
5. Implement quality assurance programs and identify opportunities for service expansion and relationship building with referral sources.
6. Develop and manage annual operational plans and budgets.
7. Meet or exceed key performance indicators like sales growth, CAREGiver to client ratio, satisfaction scores, and turnover rates.
8. Maintain critical business metrics and report to the VP of Operations.
9. Lead departmental meetings and conduct regular performance reviews with staff.
10. Develop strategic plans for business growth.
11. Execute sales strategies with analytics to assess success and areas for improvement.
12. Support client care coordination and ensure effective communication with families and staff.
13. Travel as needed for training and events.
14. Maintain confidentiality, demonstrate integrity, and foster good interpersonal relationships.

Additional Details

• Location: Richmond Hill, ON
• Workplace: On site
• Salary: $75,000 - $100,000 annually
• Employment Type: Permanent, Full-time
• Start Date: As soon as possible
• Vacancies: 1

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