business general manager

Escape Manor; Ottawa; On-site; CAD 65,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to oversee operations and enhance the guest experience. This role involves managing a talented team, ensuring operational excellence, and driving community engagement. You will play a pivotal role in establishing the venue as a premier entertainment destination while fostering a culture of service excellence. If you have a passion for hospitality and a knack for leadership, this is an exciting opportunity to make a significant impact in a vibrant environment.

Benefits

Dental care

Discounted or free food

Paid time off

Store discount

Vision care

Qualifications

• Minimum 5 years in general management and hospitality management preferred.
• Experience in managing teams and operations in a hospitality setting.

Responsibilities

• Manage all aspects of the operation and lead by example.
• Hire, train, and maintain an exceptional team focused on service excellence.

Skills

General Management

Hospitality Management

Customer Service

Inventory Management

Digital Marketing

Education

Bachelor's Degree in Hospitality Management

Smart Serve Certification

Tools

POS Systems

HR Systems

Marketing Tools

Job description

Title posted on indeed.com - General Manager

Posted on April 29, 2025 by Employer details Escape Manor

No endorsement of any products or services is expressed or implied.

Business General Manager

Title posted on indeed.com - General Manager

Posted on April 29, 2025 by Employer details Escape Manor

Job details

JOB SUMMARY: The Operations Manager/General Manager will be responsible for all aspects of the business, including the overall in-house guest experience, reservations, escape rooms, responsible alcohol service, inventory management, systems management, maintenance and upkeep of facilities, promoting customer reviews and sales initiatives, and managing day-to-day employment matters.

KEY RESPONSIBILITIES / MANAGEMENT TASKS:

• The Business: Manage all aspects of the operation alongside the venue Managers, understand immersive entertainment trends and tastes, attend local networking events, develop community relationships, help establish "Escape Manor" as a premiere entertainment brand, understand budgets and operational targets, report on targets, and lead by example.
• People: Hire, train, and maintain an exceptional team, schedule employees, create development plans, establish performance management programs, work on staff incentives and targets, manage labor costs, and foster a culture of service excellence.
• Facilities and Systems: Maintain the venue, monitor and manage lounge and escape rooms, ensure cleanliness, develop inventory systems, and be proficient with brand standards, POS, HR systems, and marketing tools.
• Food and Beverage Service: Create menus, work with vendors, ensure cleanliness, and implement responsible alcohol service protocols.
• Community Outreach and Digital Marketing: Seek event opportunities, create marketing calendars, develop engaging media, and manage online presence.
• Guest Services and Other: Respond to customer correspondence, manage group visits, promote reviews, and develop marketing collateral.

Job Types: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

Additional pay: Bonus pay

Benefits: Dental care, Discounted or free food, Paid time off, Store discount, Vision care

Schedule: 10-hour shifts, 8-hour shifts, Day/evening/night shifts, Weekends, Holidays

Experience: Minimum 5 years in general management and hospitality management preferred

Language: French preferred

Licence/Certification: Smart Serve preferred

Work Location: On-site in Ottawa, ON

Salary: $65,000 to $75,000 annually

Terms: Permanent employment, Full-time, Immediate start, 1 vacancy

Source: indeed.com #9725730196

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