Retail General Manager – Luxury Home Furnishings

JRoss Recruiters; Ottawa; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a prestigious brand at the forefront of luxury home décor, leading a stunning showroom experience where customers expect the best. This role involves overseeing all aspects of showroom operations, managing a large team, and implementing strategic sales initiatives. If you have the vision and expertise to shape the future of luxury home furnishings retail, this is the opportunity for you. Enjoy competitive compensation and benefits while being part of a well-established team in a high-growth market.

Benefits

Competitive compensation

Benefits package

Training and development opportunities

Qualifications

• Deep understanding of premium retail and commitment to high-touch customer service.
• Experience managing large-format showrooms and sales teams.

Responsibilities

• Lead showroom operations ensuring a luxurious customer experience.
• Manage and develop a large team including Sales Directors and Warehouse Manager.

Skills

Leadership

Customer Service

Sales Management

Logistics Management

Mentoring

Design Trends Knowledge

Job description

• Lead all aspects of showroom operations, ensuring a seamless and luxurious customer experience that reflects the brand’s high standards.
• Manage, mentor, and develop a large team ofincluding two Sales Directors, a Warehouse Manager, and a Sales Administration team.
• Implement and drive strategic sales initiatives, fostering an environment of design expertise and consultative selling.
• Oversee merchandising, product presentation, and showroom layout to enhance customer engagement.
• Coordinate warehouse, logistics, and inventory management to ensure smooth operations and seamless fulfillment.
• Create a culture of excellence, continuously training and inspiring the team to exceed customer expectations.

Requirements

• A deep understanding of premium retail and an unwavering commitment to high-touch customer service.
• Experience managing large-format showrooms, sales teams, and operations.
• Logistics and warehouse oversight experience to optimize supply chain and product availability.
• A passion for design, lifestyle trends, and customer engagement.
• The ability to inspire, mentor, and lead high-performing sales teams.

Corporate Culture

• Be part of a prestigious brand at the forefront of luxury home décor.
• Lead a stunning showroom experience where customers expect the best.
• Oversee a well-established team and flagship location in a high-growth market.
• Competitive compensation and benefits package.

If you have the leadership, vision, and expertise to shape the future of luxury home furnishings retail, we’d love to hear from you.

I consent to receiving news and information from JRoss Recruiters. I understand that I can withdraw this consent at any time by sending an email to [e-mail].