business general manager

HBFace; Oakville; On-site; CAD 39,000 - 65,000; Full time

Job summary

HBFace in Oakville, Ontario, is seeking a General Manager to oversee daily store operations, ensure consistent coverage, and drive sales while upholding brand standards. You will supervise staff, manage P&L, maintain inventory, and cultivate a positive culture across locations when needed.

The role requires leadership experience in retail or related fields, strong customer service focus, and the ability to excel in a fast-paced environment.

Qualifications

• Minimum of 3 years proven experience in a leadership role, preferably in retail, hospitality, or beauty environments.
• Strong business acumen with demonstrated success in meeting/exceeding sales goals and managing P&L.
• A natural leader who thrives in a startup-style environment and embraces accountability.
• Exceptional communication and interpersonal skills with a passion for customer service.
• Highly organized, detail-oriented, and results-driven.
• Comfortable working in dynamic, fast-paced, and sometimes ambiguous environments.
• Availability to work evenings, weekends, and holidays to meet business needs.
• Passion for the company’s mission, vision, and commitment to excellence.

Responsibilities

• Manage the daily operations of assigned stores, ensuring smooth execution.
• Execute opening and closing procedures, ensuring compliance with standards.
• Maintain accurate cash handling and daily profit reconciliation.
• Ensure scheduling aligns with staffing needs and client flow.
• Meet or exceed daily, weekly, and monthly sales and financial goals.
• Monitor performance and identify opportunities for improvement.
• Partner with Area Manager to drive revenue and profitability.
• Recruit, train, and develop high-performing staff while fostering a healthy culture.
• Manage labor, scheduling, and breaks.
• Provide ongoing product knowledge, customer service, and training.
• Deliver excellent client experience, upholding HB Face brand standards.
• Resolve client concerns with professionalism and urgency.
• Gather client feedback to improve service and offerings.
• Execute local grassroots marketing to build community relationships.
• Oversee in-store promotions, events and campaigns to drive traffic.
• Maintain visual merchandising standards and brand schematics.
• Maintain accurate inventory counts and oversee orders.
• Ensure stores are clean and organized reflecting brand standards.
• Protect company assets through controls and compliance.

Skills

Leadership

Sales goals

Staff training

Customer service

Operations

Communication

Organization

Job description

Title posted on indeed.com - General Manager

Posted on August 19, 2026 by Employer details HBFace

Business General Manager

Job Details

The General Manager (GM) is responsible for overseeing the day‑to‑day operations of our physical stores, ensuring consistent business coverage, sales growth, and adherence to brand standards. Acting as a key business leader, the GM will provide operational oversight, staff supervision, and client experience excellence in the store they manage as well as in other locations when additional coverage or business support is required. The General Manager will be responsible for P&L management, staff development, inventory control, training, and cultivating a strong, positive culture. They will serve as a key partner in driving performance, maintaining operational excellence, and ensuring our teams deliver an exceptional client experience. The GM will report directly to the Area Manager.

Responsibilities

• Manage the daily operations of assigned stores, ensuring smooth execution of all processes.
• Execute all opening and closing procedures, ensuring compliance with company standards.
• Maintain accurate cash handling and reconcile profit numbers with register reports daily.
• Ensure scheduling and appointment management aligns with staffing needs and client flow.
• Consistently meet or exceed daily, weekly, and monthly sales and financial goals.
• Monitor business performance and proactively identify opportunities for improvement.
• Partner with the Area Manager to implement strategies that drive revenue and profitability.
• Recruit, support training, and develop high‑performing talent while cultivating a healthy, accountable culture.
• Manage labor effectively, ensuring compliance with scheduling, staffing, and break requirements.
• Provide ongoing product knowledge, customer service, and operational training for staff.
• Deliver excellent client experience, upholding HB Face brand standards at all times.
• Resolve client concerns with professionalism and urgency.
• Gather and share client feedback and insights to improve service and offerings.
• Execute local grassroots marketing initiatives to build community relationships and attract new clients.
• Oversee in‑store promotions, events, and marketing campaigns to drive traffic and sales.
• Maintain visual merchandising standards and brand schematics.
• Maintain accurate inventory counts and oversee order receipt and tracking.
• Ensure stores are clean, organized, and reflective of brand standards.
• Protect company assets through proper operational controls and compliance.

Requirements

• Minimum of 3 years? proven experience in a leadership role, preferably in retail, hospitality, or beauty environments.
• Strong business acumen with demonstrated success in meeting/exceeding sales goals and managing P&L.
• A natural leader who thrives in a startup‑style environment and embraces accountability.
• Exceptional communication and interpersonal skills with a passion for customer service.
• Highly organized, detail‑oriented, and results‑driven.
• Comfortable working in dynamic, fast‑paced, and sometimes ambiguous environments.
• Ability to remain calm and adaptable under pressure, shifting priorities as needed.
• Availability to work evenings, weekends, and holidays to meet business needs.
• Passion for the company?s mission, vision, and commitment to excellence.

Job Type

• Full-time
• Pay: $38,793.29-$65,314.75 per year
• Work Location: In person
• Location Oakville , ON
• Work location On site
• Salary $ 38,793.29 to $ 65,314.75 YEAR annually
• Terms of employment Full time
• Starts as soon as possible
• vacancies 1 vacancy
• Source indeed.com #10235091021
• Oakville, ON