Business Functional Analyst, Academic Operations

NAIT International; Edmonton; On-site; CAD 79,000 - 105,000; Full time

Benefits offered by this job

Health and wellness focus

Work‑life balance

Recognition

Professional growth opportunities

Excellent vacation time

Paid time off between Christmas andNew

Flexible work environment with hybrid/

Remote positions within Canada

Job summary

NAIT is seeking a Business-Functional Analyst to support Academic Quality and Operational Excellence (AQOE). The role combines business and functional analysis, translating stakeholder needs into practical system solutions and guiding platform configuration to meet institutional objectives.

As the business owner representative, you will drive requirements, governance, training, and ongoing end-user support across AQOE platforms, collaborating with academic leaders and IT Services.

Qualifications

• Five years of experience in a Business Analyst or Functional Analyst role supporting enterprise systems.
• Strong facilitation and communication with non-technical stakeholders.
• Ability to document decisions and translate requirements into functional specs.
• Experience creating process maps, workflows, and configuration models.
• Comfort working in evolving and ambiguous environments.

Responsibilities

• Serve as the SME and business owner representative for AQOE platforms.
• Facilitate requirements gathering with stakeholders to understand business needs and opportunities.
• Translate business requirements into functional requirements and system recommendations.
• Maintain understanding of platform capabilities and configuration options.
• Develop governance practices, business rules, and SOPs related to AQOE systems.
• Deliver training and knowledge-transfer sessions to end users.
• Provide ongoing end-user support and address training gaps.
• Collaborate with academic leaders, operational teams, and IT Services to support platform stewardship.

Skills

Facilitation & communication

Stakeholder engagement

Requirements gathering

Process documentation

Analytical thinking

Education

Post-secondary degree in business analysis or related field

Job description

At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

Reporting to the Senior Business Analyst, the Business‑Functional Analyst (BFA) is a blended analyst role that combines the disciplines of both business analysis and functional analysis. The BFA supports the strategic evolution of Academic Quality and Operational Excellence (AQOE) by serving as a subject matter expert (SME) across both business and functional analysis domains. The role is responsible for understanding business processes, operational requirements, policies, and stakeholder needs while also developing deep expertise in how AQOE‑sponsored platforms can be configured and utilized to support those needs. As the business owner representative for assigned platforms, the BFA operates at the intersection of academic operations, policy and procedure, people, process, and technology. Working as part of a small team responsible for the lifecycle stewardship of AQOE‑sponsored platforms, the role translates organizational requirements into practical system solutions and helps ensure platforms remain aligned with institutional objectives and operational needs, and end‑users know how to leverage them.

Role Scope and Fit Considerations

Applicants are encouraged to consider how their interests and experience align with the ongoing, facilitative, and operational nature of this role. Applicants may thrive if they:

• Are interested in ongoing stewardship of business systems and platforms, including support, refinement, and adoption after implementation
• Enjoy working in environments where policy, process, and system considerations intersect, and where requirements may evolve over time
• Are comfortable facilitating analysis‑driven conversations, documenting decisions, and translating complex requirements into visual materials (e.g., process maps, workflows, configuration models, training aids) to support shared understanding and system adoption
• Thrive in highly relational roles that emphasize influence, collaboration, and operational continuity

Key Responsibilities

• Serve as the subject matter expert and business owner representative for assigned AQOE‑sponsored platforms.
• Facilitate requirements gathering with stakeholders to understand business needs, risks, dependencies, and opportunities.
• Translate business requirements into functional requirements, process improvements, and system recommendations.
• Maintain a strong understanding of platform capabilities, configuration options, and institutional business processes.
• Support the development of governance practices, business rules, and standard operating procedures related to AQOE systems.
• Apply business and functional analysis to identify gaps in system understanding, training, and adoption, and prioritize enablement work based on operational risk and user impact.
• Develop and maintain training and enablement materials, including process maps, workflows, configuration models, and user guides, to support clear and consistent system use.
• Deliver training and knowledge‑transfer sessions to end users and stakeholder groups.
• Provide ongoing end‑user support, responding to questions, clarifying system behaviour, and identifying training or documentation gaps.
• Support platforms beyond initial implementation, including business‑led enhancements, refinements, and issue resolution informed by operational use and user feedback.
• Work closely with academic leaders, operational teams, and Information Technology Services to support effective platform stewardship and system use.
• Facilitate cross‑functional conversations where policy, process, and system constraints intersect.
• Prepare clear analysis, documentation, and recommendations to support informed decision‑making.

Qualifications

• Post‑secondary diploma or degree in business analysis, information systems, business administration, or a related field.
• Equivalent combination of education and experience may be considered.
• Five (5) years of demonstrated experience in a Business Analyst, Functional Analyst, or similar role supporting enterprise or operational systems.
• Strong facilitation and communication skills, with experience working with non‑technical stakeholders.
• Experience producing process documentation and visual artifacts to support understanding and adoption.
• Ability to work effectively in complex, evolving, and ambiguous environments.

Assets

• Experience in post‑secondary education, public sector, or regulated environments.
• Familiarity with academic operations, scheduling, curriculum processes, or quality assurance frameworks.
• Experience supporting system adoption, training, change management, or end‑user adoption activities.

Why Join AQOE?

People‑first culture: In AQOE, we believe in putting our people first, supporting professional growth, and fostering an inclusive work environment.

Collaborative & innovative environment: Be part of a forward‑thinking portfolio that values new ideas and continuous improvement.

Impactful work: Play a crucial role in shaping the student experience and academic operations at NAIT.

Remuneration

Remuneration: Refer to salary range noted on this posting, plus a comprehensive benefits package. The compensation range for this job posting is : $78,885.85 - $104,506.92.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. People are what make NAIT great, and we prioritize the employee experience.

• Health and wellness focus
• Work‑life balance
• Recognition
• Professional and personal growth opportunities
• Excellent vacation time
• Paid time off between Christmas and New Year’s
• Flexible work environment enabling staff to request approval for on‑campus, off‑site, or hybrid work arrangements based on the nature of the role
• Remote positions require employees to reside within Canada

NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion.

Important Notes

For eligible positions, we offer benefits and unique perks focusing on health and wellness, work‑life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s.

Our culture is grounded in respect, collaboration, creativity, celebration, and accountability. When you join NAIT, you become part of a community dedicated to making a meaningful difference for students, colleagues, industry partners, and the broader community. If you’re looking for purposeful work in a supportive environment, we’d love to meet you.