Business Development and Technical Support

Zero-C; Saint-Bruno-de-Montarville; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle provided

Dental, supplemental health, and life

Group RRSP

Paid time off

Professional development support

On-site parking with EV charging

Job summary

Zéro-C, a leader in refrigeration, is seeking a Business Development and Technical Support Representative to grow market share while delivering technical consulting and project coordination.

You will work with our Service, Engineering, Manufacturing and Installation teams to ensure projects meet customer expectations, prepare estimates and proposals, and provide clear technical advice to clients.

Qualifications

• Must have strong customer service orientation and the ability to communicate clearly with technical and non-technical stakeholders.
• Excellent written and spoken communication in French; ability to explain complex concepts simply.
• Analytical mindset with problem-solving skills and attention to detail.
• At least 5 years of experience in a similar business development/technical support role.

Responsibilities

• Grow market share by nurturing existing relationships and prospecting new clients.
• Provide technical consulting to customers and internal teams; coordinate projects from quotation to completion.
• Prepare estimates, quotations, and proposals; conduct site visits and assess customer needs.
• Monitor project progress, coordinate with Sales, Service, Engineering, Manufacturing and Installation teams.

Skills

Customer service orientation

Communication skills

Analytical thinking

Project coordination

Education

High School Diploma

Tools

Microsoft 365

Job description

Business Development and Technical Support

Propel Your Career at the Heart of Refrigeration Innovation

Are you looking for a role where your analytical mindset and customer-focused approach allow you to make a meaningful impact every day? Do you enjoy finding high-performing technical solutions as much as developing new business opportunities and helping clients bring their projects to life? Then this role is made for you!

At Zéro-C, innovation is part of our DNA. Since 1969, our company has stood out in refrigeration, air conditioning, and ventilation across the commercial, institutional, and industrial sectors.

As our Business Development and Technical Support Representative, you will be responsible for growing Zéro-C’s market share by identifying and developing new business opportunities while strengthening relationships with existing customers. Your role will combine business development, technical consulting, project coordination, and customer relationship management. You will work closely with our Service, Engineering, Manufacturing, and Installation teams to ensure projects are delivered successfully and meet customer expectations.

Does this opportunity speak to you? We invite you to read on!

• Grow Zéro-C’s market share through existing customer relationships and new business opportunities while meeting established profitability standards, strategic objectives, and company goals.
• Work closely with the Sales Director – Canada to develop profitable new opportunities and actively prospect new clients across target markets and industries.
• Provide technical support to the Commercial and Industrial Service Department, as well as the Engineering and Manufacturing teams.
• Support the Commercial and Industrial Service Department and the Installation Department with the follow-up and sale of selected service requests.
• Build and maintain strong client relationships and ensure regular follow-up based on business volume and potential opportunities.
• Prepare estimates, quotations, and proposals.
• Conduct site visits, evaluate customer needs, diagnose systems, and prepare technical reports recommending solutions to improve performance, reduce maintenance costs, and prevent equipment failures.
• Monitor and manage project progress from quotation development through project completion, including payment follow-up, issue resolution, and tracking work progress.
• Participate in project kick-off meetings and project close-out meetings for all projects sold.
• Provide advice and occasional technical assistance to internal team members within your area of expertise.

Your background and your strengths

• High School Diploma required.
• Minimum of 5 years of experience in a similar position.
• Any combination of relevant education and experience will be considered.
• Good knowledge of the Microsoft 365 suite.
• Excellent command of spoken and written French.
• Strong verbal and written communication skills, with a strong customer service orientation, tact, and diplomacy.
• Ability to communicate both technical and non-technical information clearly and concisely to colleagues and clients.
• Technical expertise in refrigeration, with the ability to understand customer requirements and recommend appropriate products or solutions.
• High level of discretion, honesty, and attention to detail.
• Proactive mindset with strong analytical, problem-solving, and decision-making abilities in a fast-paced environment where urgency is often required.
• Ability to prioritize, work independently, and organize work efficiently while meeting deadlines.
• Commitment, trust, rigor, integrity, and respect are values that define you.

What we offer you

• Competitive salary based on your skills, abilities, and experience.
• Company vehicle provided
• Dental, supplemental health, and life insurance.
• Group RRSP.
• Paid time off to recharge and unwind.
• Skills development and ongoing professional support.
• Personalized onboarding and integration from day one.
• Occupational health and safety.
• On-site parking with electric vehicle charging stations.
• Corporate clothing provided and casual dress in daily life.
• Company events to strengthen team spirit.

Ready for your next adventure? We can’t wait to meet you.