Business Application Specialist

0000050599 RBC Dominion Securities Inc.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in wealth management is seeking a Business Application Specialist to enhance training efforts across RBC. This role involves delivering training on business applications and improving efficiency across branch teams. The position offers an empowering environment promoting continuous improvement and interpersonal collaboration.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Opportunities for professional growth

Qualifications

• In-depth knowledge of the wealth management industry.
• Retail Brokerage experience with a strong understanding of business applications.
• Ability to learn new software and present information concisely.

Responsibilities

• Provide one-on-one and team training sessions both in-person and virtually.
• Support the rollout of Salesforce and deliver presentations to update branch initiatives.
• Act as a Subject Matter Expert for business applications.

Skills

Adult Learning Theory

Communication

Curriculum Development

Detail-Oriented

Knowledge Organization

Large Group Presentations

Multi-Level Communication

Training Delivery

Training Evaluations

Education

Completion of the Canadian Securities Course (CSC)

Conducts and Practices Handbook (CPH)

Job description

Do you want to take your Wealth Management career to the next level and leverage your passion for our business to help others succeed? Do you also enjoy working in an environment that :

• Promotes a growth mindset?
• Challenges the status quo for further improvement?

If so, the Business Application Specialist role might be right for you!

RBC Wealth Management Canada is looking for a Business Application Specialist (BAS) to join the Training & Development department. The ideal candidate will play a key role in providing one-on-one and team training to RBC Dominion Securities and RBC Phillips, Hager and North branch teams. In helping them perform at their best, you will be essential in, delivering application-based training, sharing best practices and consistently supporting them with the tools and resources needed to increase efficiency and identify opportunities.

Alongside a diverse, nation-wide team, you will have the opportunity to build trust and rapport with branch teams across all of RBC Wealth Management Canada via training sessions, to help position Training & Development as a reliable partner to the field.

What will you do?

• Provide one-on-one and team training sessions in-person and virtually via the WebEx conferencing system.
• Train and coach learners on relevant tasks and business applications related to Account Administration, Portfolio Management, Trading, Client Relationship Management, Wealth Management and Business Development.
• Act as a Subject Matter Expert in guiding learners on how to use business applications to the best of their ability.
• Spot opportunities and facilitate the sharing of best practices to help branch teams increase efficiency and scale their business
• Learn new applications along with their business relevance, strategy and benefits.
• Provide support for the current rollout of Salesforce and any future technology changes or releases as they occur.
• Deliver presentations to provide timely updates and support branch initiatives.
• Participate in various ‘special team’ initiatives or projects as they occur.

What do you need to succeed?

Must Have

• In-depth knowledge and understanding of the wealth management industry.
• In-branch Retail Brokerage experience with a strong understanding of business applications, processes and tasks.
• Aptitude toward learning new software and ability to be self-taught.
• Ability to demonstrate and present essential information in a concise way.
• Above average inter-personal skills, ability to relate to a variety of individuals, including the entrepreneurial perspectives of Investment Advisors and Investment Counsellors.
• Ability to balance multiple and shifting priorities based on firm needs.
• Able to work from your home office which is compliant with home office standards.
• Flexibility to travel locally and across Canada when required.

Nice to Have

• Strong public speaker; comfortable and able to clearly facilitate and deliver a message to a moderate sized group of peers.
• Experience in a training or coaching capacity, along with a consulting and problem-solving skill set.
• French language skills (speaking, reading and writing)
• Successful completion of the Canadian Securities Course (CSC) and Conducts and Practices Handbook (CPH).

What’s in it for you?

Work alongside a progressive team that is always seeking fresh ideas and new methods to innovate our training offerings and engagement with branch teams. As a diverse team with varying backgrounds, we thrive on helping one another reach our full potential and share the belief that success is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work / life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business and geographies

Job Skills

Adult Learning Theory, Communication, Curriculum Development, Detail-Oriented, Knowledge Organization, Large Group Presentations, Multi-Level Communication, T&D : Trends and Directions, Training Delivery, Training Evaluations

Additional Job Details

Address :

RBC CENTRE, 155 WELLINGTON ST W : TORONTO

City : TORONTO

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform : Wealth Management

Job Type : Regular

Posted Date : 2024-05-23

Application Deadline :

2024-06-15

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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