Business Analyst - Web Platform

Commsoft Technologies Inc.; Montreal (administrative region); On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Health and wellness allowance

Friday afternoon early finish

Job summary

Commsoft Technologies Inc. in Montreal is seeking a Business Analyst – Web Platform who collaborates with the Product Owner to help clients adopt the web platform.

You will train users, configure environments, and provide second-level technical support post-deployment. You will identify client needs and web processes, adjust project plans (ERP integration considered), and propose solutions aligned with client goals.

Responsibilities

• Identify and analyze client needs and web business processes;
• Communicate and adjust the web project plan, taking into account the ERP implementation project;
• Propose concrete and appropriate solutions aligned with client needs;
• Configure system components according to processes established with the client;
• Test and revise business processes as needed;
• Prepare and lead training sessions (virtual or in-person) for super users;
• Respond to level 2 support requests via email or phone;
• Analyze support requests, identify recurring issues, and apply simple solutions or suggest improvements;
• Document client interactions, configurations performed, and recurring issues;
• Collaborate with the Product Owner and development team to report issues, bugs, or suggestions for improvement;
• Participate in the continuous improvement of onboarding, training, and support processes;
• Contribute to the maintenance and creation of documentation (guides, video tutorials, FAQs).

Job description

In close collaboration with the Product Owner , the Business Analyst – Web Platform supports clients in their adoption of the web platform. They are responsible for user training, initial configuration of the environment based on client needs, and second-level technical support. Working closely with the application support team post-deployment, they play a key role in ensuring user satisfaction and autonomy.

• Identify and analyze client needs and web business processes;
• Communicate and adjust the web project plan, taking into account the ERP implementation project;
• Propose concrete and appropriate solutions aligned with client needs;
• Configure system components according to processes established with the client;
• Test and revise business processes as needed;
• Prepare and lead training sessions (virtual or in-person) for super users;
• Respond to level 2 support requests via email or phone;
• Analyze support requests, identify recurring issues, and apply simple solutions or suggest improvements;
• Document client interactions, configurations performed, and recurring issues;
• Collaborate with the Product Owner and development team to report issues, bugs, or suggestions for improvement;
• Participate in the continuous improvement of onboarding, training, and support processes;
• Contribute to the maintenance and creation of documentation (guides, video tutorials, FAQs).

$200 health and wellness allowance per year

Option to finish work on Fridays at noon all year long