Senior Business Analyst – Agile Delivery and Demand Management

Optisigma Inc.; Ottawa; Hybrid; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Group insurance

Dental coverage

Telemedicine

Paramedical benefits

RRSP programs

Training tailored to your goals

Hybrid work model

In-office Ottawa days

Job summary

Optisigma Inc. is seeking a senior Business Analyst/Business Systems Analyst to lead structured intake and demand management across enterprise initiatives.

You will craft user stories, define acceptance criteria and guide delivery teams through backlog refinement and prioritization. You will compare delivery options (configuration, low-code/no-code, custom build), create governance artifacts, and ensure alignment with ERP initiatives such as SAP/Oracle.

Qualifications

• Hold at least one of the following business analysis certifications: CBAP, CCBA, PMI-PBA or BCS Certificate in Business Analysis Practice (copy of certificate required).
• At least 10 years of experience as a Business Analyst or Business Systems Analyst on enterprise-level business transformation within the last 15 years.
• At least 5 years in each of: end-to-end business process modelling, data analysis, interface and integration analysis, requirements elicitation and documentation including acceptance criteria, requirements traceability, intake/triage/feasibility assessment.
• Fluent English, both oral and written (advanced level).
• At least 5 years designing or operating structured intake, triage and demand management in enterprise environments (7+ preferred).
• At least 5 years in Agile or hybrid delivery environments on enterprise initiatives (user stories, backlog refinement, DoD).
• At least 5 years providing decision support with governance, validation and traceability of analysis outputs.
• Experience aligning BA with enterprise architecture or ERP initiatives (e.g., SAP, Oracle) in the last 5 years.
• At least 3 years developing data-related BA artefacts, including conceptual or logical data modelling.

Responsibilities

• Help design and operate a structured intake, triage and demand management process from request assessment to routing decision.
• Write user stories, backlog items and acceptance criteria; agree on definitions of Done with delivery teams.
• Lead backlog refinement and prioritization sessions with product owners and developers.
• Compare delivery options and recommend preferred approach with risks and mitigations.
• Produce value stream maps, story maps, workflows and decision trees to show business logic and dependencies.
• Align requirements with enterprise architecture principles and the target ERP environment.
• Keep decision logs and traceability records for governance and auditability.
• Coach staff and hand over processes, templates and lessons learned so the function can run independently.

Skills

BA essentials

Communication

Governance

Data analysis

Education

BA Certifications options

10+ years BA/BSA experience

5+ years agile/hybrid

ERP alignment with SAP/Oracle

Tools

Enterprise architecture alignment

ERP systems experience

Job description

• Help design and operate a structured intake, triage and demand management process, from request assessment to routing recommendation;
• Write user stories, backlog items and acceptance criteria, and agree on definitions of Done with delivery teams;
• Lead backlog refinement and prioritization sessions alongside product owners and developers;
• Compare delivery options (configuration, low-code/no-code, custom build) and recommend a preferred approach, with its risks and mitigations;
• Produce value stream maps, story maps, workflows and decision trees that make business logic and dependencies visible;
• Align requirements and solutions with enterprise architecture principles and the target ERP environment;
• Keep decision logs and traceability records that support governance, validation and auditability;
• Coach internal staff and hand over processes, templates and lessons learned so the function can run on its own.

You have the following profile:

• Hold at least one of the following business analysis certifications: CBAP, CCBA, PMI-PBA or BCS Certificate in Business Analysis Practice (copy of certificate required);
• At least 10 years of experience as a Business Analyst or Business Systems Analyst on enterprise-level business transformation, within the last 15 years;
• At least 5 years, within the last 10 years, in each of the following areas: end-to-end business process modelling (As-Is/To-Be, business rules); data and information analysis (data dictionaries or inventories); interface and integration analysis; requirements elicitation and documentation, including acceptance criteria; requirements traceability; intake, triage and feasibility assessment of business requests;
• Communicate fluently in professional English, both orally and in writing (advanced level);
• At least 5 years designing or operating structured intake, triage and demand management functions in enterprise environments (7 years or more strongly preferred) (asset);
• At least 5 years in Agile or hybrid delivery environments on enterprise-level initiatives (user stories, backlog refinement, Definition of Done) (asset);
• At least 5 years providing decision support with governance, validation and traceability of analysis outputs (asset);
• Experience aligning business analysis with enterprise architecture or ERP initiatives (e.g., SAP, Oracle) within the last 5 years (asset);
• At least 3 years developing data-related business analysis artefacts, including conceptual or logical data modelling (asset)
• Group insurance including dental, telemedicine, paramedical and more
• RRSP programs
• Training tailored to your professional goals
• A dynamic, human-sized team that listens to your needs
• And much more!
• Hybrid: on average two days a week on site in the Ottawa region, telework the rest of the time