Business Analyst, Requirement Specialist - Health and Welfare Administration

LifeWorks; Toronto; Hybrid; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Total rewards package

3 weeks vacation

Flexible benefits plan

Pension matching

Hybrid/remote options

Career growth and learning

Job summary

TELUS Health is seeking a Business Analyst - Requirement Specialist for Health and Welfare Administration to bridge client needs with development teams and translate complex business problems into detailed specifications for our RBS platform and HR workflows.

You’ll collaborate with HR leaders, payroll teams, and solution architects to ensure our solutions fit existing client workflows and drive successful implementations end-to-end.

Qualifications

• 3–5+ years of experience in benefits administration, HR/payroll, or business requirements analysis in a technology‑focused environment.
• Strong working knowledge of business process modeling, process mapping, requirements gathering, and project management.
• Solid grasp of agile methodologies and how to work within them.

Responsibilities

• Work directly with clients & internal partners to understand challenges and translate them into clear specifications for implementation.
• Design solutions that connect benefits, payroll, document management, reporting, and telephony systems.
• Drive implementation forward from scoping to testing and launch, coordinating with architects, leads and QA.

Skills

Client-facing communication

Business process modeling

Requirements gathering

Agile methodologies

Education

Bachelor's degree or equivalent

Tools

RBS platform

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together

Are you someone who speaks both “business” and “technology”? We’re looking for a Business Analyst - Requirement Specialist - Health and Welfare Administration to help our clients transform how they manage employee benefits and HR workflows. You’ll be the bridge between what our clients need and what our development teams build—translating complex business problems into elegant, integrated solutions that actually work.

What You’ll Do

Work Directly with Clients & Internal Partners You’ll partner with HR leaders, payroll teams, and business stakeholders to understand their real-world challenges. This isn’t just about collecting requirements—you’ll dig deeper to uncover what’s actually driving their needs, then translate that into clear, detailed specifications that guide implementation and configuration of our RBS platform.

Design Solutions That Connect Systems Benefits administration doesn’t exist in a vacuum. You’ll navigate the intersection of payroll, financial transactions, document management, reporting, and telephony systems. Your job is to make sense of how they all work together and ensure our solutions fit seamlessly into clients’ existing workflows.

Drive Implementation Forward From scoping to testing to launch, you’ll be hands‑on throughout the implementation lifecycle. You’ll collaborate with solution architects, functional leads, and QA teams to validate that what we’re building actually solves the problem. You’ll also stay on top of changes and keep stakeholders aligned when things shift.

Stay Current & Build Expertise The benefits and HR tech space is evolving fast. You’ll grow your knowledge through internal training, industry certifications, and self-directed learning—keeping yourself sharp on both domain expertise and emerging trends in technology-driven HR solutions.

What you bring

Your Foundation

• 3–5+ years of experience in benefits administration, HR/payroll, or business requirements analysis in a technology‑focused environment
• Strong working knowledge of business process modeling, process mapping, requirements gathering, and project management
• Solid grasp of agile methodologies and how to work within them

How You Work

• Exceptional communication skills (written and verbal)—you translate complexity into clarity
• Strong organizational skills and the ability to juggle multiple stakeholders and priorities without dropping the ball
• Independent, self‑directed, and comfortable taking initiative and exercising good judgment
• Customer‑focused mindset; you understand that everything you do ultimately impacts end-users

Your Skills & Mindset

• Analytical problem‑solver who thinks creatively and isn’t afraid to challenge the status quo
• Comfortable with technology and eager to learn new platforms and tools
• Strong negotiation and conflict management skills—you can navigate competing priorities with grace
• Demonstrated risk management thinking—you anticipate problems before they happen

Nice to Have

• Understanding of web and mobile user experience design
• Experience with workflow automation
• Background in HR, benefits administration, or related domains

Salary Range: $75,000 - $95,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn’t match your expectations. We’re open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS Health offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more...

Job Type: This is for a current vacancy.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.