Business Analyst, Requirement Specialist - Health and Welfare Administration

CO101 TELUS Health (Canada) Ltd.; Toronto; Hybrid; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Flexible benefits

3 weeks vacation

Pension

Career growth

Job summary

TELUS Health is seeking a Business Analyst - Requirement Specialist to bridge client needs and development for HR benefits platforms. You’ll translate complex business problems into precise specifications that guide configuration and implementation of our RBS solution.

Collaborating with HR leaders, payroll teams and technical teams, you’ll map processes, validate requirements and ensure solutions fit real-world workflows across benefits administration and HR systems.

Qualifications

• 3–5+ years in benefits administration or HR/payroll in a technology-focused environment.
• Strong working knowledge of business process modeling, process mapping, requirements gathering, and project management.
• Solid grasp of agile methodologies and how to work within them.

Responsibilities

• Partner with HR leaders and payroll teams to understand challenges and translate them into clear specifications for the RBS platform.
• Translate client needs into detailed specifications that guide implementation and configuration of our RBS platform.
• Design solutions that connect systems across benefits administration, payroll, documents, reporting and telephony to fit existing workflows.
• Lead implementation from scoping to testing and launch, coordinating with architects, leads and QA teams.
• Stay current with industry trends and certifications to strengthen domain expertise and tech-driven HR solutions.

Skills

Requirements analysis

Process mapping

Process modeling

Requirements gathering

Agile methodologies

Project management

Communication skills

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join our team and what we’ll accomplish together Are you someone who speaks both "business" and "technology"? We're looking for a Business Analyst - Requirement Specialist - Health and Welfare Administration to help our clients transform how they manage employee benefits and HR workflows. You’ll be the bridge between what our clients need and what our development teams build—translating complex business problems into elegant, integrated solutions that actually work.

What You’ll Do

Work Directly with Clients & Internal Partners

You partner with HR leaders, payroll teams, and business stakeholders to understand their real-world challenges. This isn’t just about collecting requirements—you’ll dig deeper to uncover what’s actually driving their needs, then translate that into clear, detailed specifications that guide implementation and configuration of our RBS platform.

Design Solutions That Connect Systems

Benefits administration doesn’t exist in a vacuum. You’ll navigate the intersection of payroll, financial transactions, document management, reporting, and telephony systems. Your job is to make sense of how they all work together and ensure our solutions fit seamlessly into clients’ existing workflows.

Drive Implementation Forward

From scoping to testing to launch, you’ll be hands‑on throughout the implementation lifecycle. You’ll collaborate with solution architects, functional leads, and QA teams to validate that what we’re building actually solves the problem. You’ll also stay on top of changes and keep stakeholders aligned when things shift.

Stay Current & Build Expertise

The benefits and HR tech space is evolving fast. You’ll grow your knowledge through internal training, industry certifications, and self‑directed learning—keeping yourself sharp on both domain expertise and emerging trends in technology‑driven HR solutions.

What you bring

Your Foundation

• 3–5+ years of experience in benefits administration, HR/payroll, or business requirements analysis in a technology-focused environment
• Strong working knowledge of business process modeling, process mapping, requirements gathering, and project management
• Solid grasp of agile methodologies and how to work within them

How You Work

• Exceptional communication skills (written and verbal)—you translate complexity into clarity
• Strong organizational skills and the ability to juggle multiple stakeholders and priorities without dropping the ball
• Independent, self‑directed, and comfortable taking initiative and exercising good judgment
• Customer‑focused mindset; you understand that everything you do ultimately impacts end‑users

Your Skills & Mindset

• Analytical problem‑solver who thinks creatively and isn’t afraid to challenge the status quo
• Comfortable with technology and eager to learn new platforms and tools
• Strong negotiation and conflict management skills—you can navigate competing priorities with graceDemonstrated risk management thinking—you anticipate problems before they happen

Nice to Have

• Understanding of web and mobile user experience design
• Experience with workflow automation
• Background in HR, benefits administration, or related domains

Salary Range

Salary Range: $75,000 - $95,000 Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in‑office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more…

Job Type

This is for a current vacancy.

A bit about us

We’re a people-focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer

In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Being part of the team at TELUS Health is more than a job; it’s a career‑defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long‑term relationships along the way. A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world‑leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care

Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone. Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.