Business Analyst Operations

Intelcom | Dragonfly; Montreal; On-site; CAD 70,000 - 100,000; Full time

Job summary

Intelcom is looking for an Operations Business Analyst to join their team in Montreal. The ideal candidate should have expertise in supply chain and logistics, along with strong project management skills. You will be responsible for improving logistics processes, enhancing automation, and supporting project delivery across the organization. If you are driven, analytical, and ready to tackle challenges, we encourage you to apply.

Qualifications

• Bachelor’s degree or equivalent experience in supply chain or logistics.
• Certification in Business Analysis or Project Management preferred.
• Strong analytical and problem-solving skills.

Responsibilities

• Develop systems for first mile and middle mile logistics.
• Lead product selection to improve automation processes.
• Document current state of systems and identify improvements.

Skills

Business analysis

Project management

Communication

Problem-solving

Leadership

Negotiation

Analytical thinking

Education

Bachelor’s degree in supply chain management, logistics, Business Technology Management

Certification in Business Analysis

Certification in Project Management

Job description

Ride the next mile with us!

Intelcom is seeking an Operations Business Analyst to support the Operations team with new and ongoing projects and system improvements. Reporting to the Director of Operational & Technology Platforms, the ideal candidate should possess strong business analysis skills, excellent communication abilities, and robust project and time management skills. A solid background in supply chain and logistics is essential, including knowledge of TMS, WMS, last mile and middle mile logistics, sorting and automation, and mobile and web applications, as well as a deep understanding of hubs and distribution centres.

Key Responsibilities

• Develop and oversee systems and processes supporting Intelcom’s first mile, middle mile, sorting, automation, and BI reporting processes.
• Lead the selection and design of products to improve logistics and automation processes, identifying problems that can benefit from technological solutions.
• Document and understand the current state ('as-is') of systems or processes to maintain strong solution knowledge.
• Identify opportunities, gaps, and improvements based on logistics industry standards.
• Communicate requirements effectively to Product Owners and document business requirements through BRDs or business cases.
• Complete project RACI matrices and participate in creating and validating Project Charters.
• Ensure stakeholder requirements are defined, modeled, and validated.
• Participate in scrum ceremonies as a business owner alongside IT and Product owners.
• Validate and sign off on solution designs with SMEs from OPS.
• Prioritize and mitigate project risks.
• Create project plans and define tasks for Operations teams.
• Participate in end-to-end UAT sessions and validate new processes prior to deployment.
• Assist in change management, including SOP creation, training, and rollout planning.
• Support the initial deployment and gather feedback for continuous improvement.

Qualifications

• Certification in Business Analysis, Project Management, or equivalent experience.
• Bachelor’s degree in supply chain management, logistics, Business Technology Management, or related field, or equivalent experience.
• Strong leadership, influencing, and negotiation skills with the ability to make independent decisions.
• Motivated learner with excellent problem-solving skills.
• Comfortable with ambiguity, able to prioritize effectively.
• Analytical mindset with system thinking capabilities.
• Proficient in business analysis tools and techniques.
• Excellent verbal and written communication skills, with workshop facilitation experience in English and French.

Intelcom is a leading last-mile carrier in the e-commerce sector, with teams across Canada and a network of independent contractors. We are committed to innovation and technological transformation to enhance customer experience and logistics.

We value diversity and are committed to building an inclusive culture. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.