Business Analyst Operations

Intelcom; Montreal; On-site; CAD 70,000 - 95,000; Full time

Job summary

A leading last-mile carrier in e-commerce, Intelcom is seeking an Operations Business Analyst to drive new projects and system improvements. The role entails leading logistic solutions, documenting processes, and facilitating communication with stakeholders to enhance operational efficiency. The ideal candidate will have a strong background in supply chain and excellent project management skills.

Qualifications

• Bachelor’s degree or equivalent in logistics or business technology management is required.
• Certification in Business Analysis or equivalent experience is preferred.
• Exceptional English and French communication skills are essential.

Responsibilities

• Creating systems for first mile, middle mile, sorting, and BI reporting.
• Leading the design of logistics products and technological solutions.
• Participating in project rollout and validating new processes.

Skills

Business analysis

Project management

Communication

Problem-solving

Analytical mindset

Education

Bachelor’s degree in supply chain management, logistics, or related field

Certification in Business Analysis or Project Management

Tools

Business analysis tools

Job description

Intelcom is seeking an Operations Business Analyst to support the Operations team with new and ongoing projects and system improvements. This role reports to the Director of Operational & Technology Platforms. The ideal candidate will possess strong business analysis skills, excellent communication, and robust project and time management abilities. A solid background in supply chain and logistics, including knowledge of TMS, WMS, last mile and middle mile logistics, sorting, automation, and mobile and web applications, is essential. Additionally, a deep understanding of hubs and distribution centres is required.

Key responsibilities include:

• Creating systems and processes supporting Intelcom’s first mile, middle mile, sorting, automation, and BI reporting.
• Leading the selection and design of products to enhance logistics processes and identify technological solutions for problems.
• Documenting and understanding existing systems and processes to maintain strong solution knowledge.
• Identifying opportunities, gaps, and improvements based on industry standards.
• Communicating requirements effectively to Product Owners and documenting business requirements.
• Creating BRDs or business cases for operations projects.
• Developing project RACI matrices and participating in project charters and stakeholder validation.
• Ensuring stakeholder requirements are defined, modeled, and validated.
• Participating in scrum ceremonies as a business owner and validating solution designs with SMEs.
• Sign-off on solution designs as the main OPS business owner.
• Identifying, prioritizing, and mitigating project risks.
• Defining project tasks, creating project plans, and participating in UAT sessions.
• Validating new processes, supporting change management, and training teams.
• Creating SOPs, training content, and participating in initial training sessions.
• Planning and executing the rollout of operations projects, including communication and troubleshooting.
• Providing first-line support during project rollout to gather feedback and plan next steps.

Qualifications include:

• Certification in Business Analysis, Project Management, or equivalent experience.
• Bachelor’s degree in supply chain management, logistics, Business Technology Management, or related field, or equivalent experience.
• Strong leadership, influencing, negotiation skills, and decision-making abilities.
• Motivated learner with excellent problem-solving skills.
• Comfortable with ambiguity and capable of setting priorities.
• Analytical mindset and system thinking skills.
• Proficiency with business analysis tools.
• Exceptional verbal and written communication skills in English and French, with workshop facilitation experience.
• Outstanding critical thinking and logical communication skills.

Intelcom is a leading last-mile carrier in the e-commerce sector with a network of over 60 delivery centers across Canada. We are committed to diversity and innovation, aiming to stay ahead in a constantly evolving business environment.