Business Analyst - Digital Health

Healthtech Inc; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Healthtech Inc is seeking a Business Analyst for their Agile Health division in Toronto, Canada. In this role, you'll serve as a subject matter expert, ensuring successful configurations and enhancements while facilitating communication between development teams and business stakeholders. The ideal candidate has a strong analytical background and excellent project management skills, contributing to improved operations and patient outcomes in the healthcare sector.

Qualifications

• 3+ years of business analysis or project management experience.
• Experience with process analysis and documentation.
• Strong writing and communication skills.

Responsibilities

• Gather detailed requirements and translate them into functional specifications.
• Conduct financial and market research to support strategic planning.
• Lead workshops with business users to elicit requirements.

Skills

Analytical skills

Communication

Attention to detail

Data analysis

Time-management

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Suite

Visio

SharePoint

Job description

Make a difference. Be happy. Grow your career.

Business Analyst – Agile Health

Department : Digital Health

Reports to : Agile Health Leadership

FLSA Status : Exempt

Date of Last Revision : 2 / 06 / 2024

THE ROLE

The primary responsibility of the Business Analyst will be as a subject matter expert on the Agile Health engagement platform, which will include gathering detailed requirements, translating those requirements into a functional technical specification, and implementing them as part of successful system configuration for both new and existing clients. A key responsibility shall also include the development of documentation around existing processes and workflows within the platform. The business analyst serves as a liaison for the development team for application enhancements to ensure all requirements are met. Participation and proficiency in a variety of testing methodologies, documentation, and communication of the results are also essential. Candidates should be highly organized and have well-developed writing and analytical skills and be able to explain difficult concepts to non-technical users.

Key Responsibilities

• Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
• Construct workflow charts and diagrams, studying system capabilities, and writing specifications.
• Improve systems by studying current practices and designing modifications.
• Recommend controls by identifying problems and developing improved procedures.
• Define project requirements by managing project milestones, forming project teams, and establishing project budgets.
• Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
• Prepare technical reports by collecting, analyzing, and summarizing information and trends.
• Validate resource requirements and develop cost estimate models.
• Conduct and coordinate financial, product, market, operational, and related research to support strategic and business planning within the various departments and programs of the client group.
• Interpret, evaluate, and interrelate research data to develop integrated business analyses and projections for incorporation into strategic decision-making.
• Interview key stakeholders and lead workshops with business users and subject matter experts to elicit requirements, understand existing business processes, and develop functional designs.
• Perform reviews and analyses of current processes using operational metrics and reports.
• Understand and communicate the financial and operational impact of any changes.
• Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes.
• Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.
• Conduct insightful, ad hoc analysis to investigate ongoing or one-time operational issues.
• Leading small to medium-sized process improvement projects.
• Facilitating change management of operational projects and mentoring others across the business on business analysis practices.
• Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested.

Skills and Experience

• Bachelor’s degree or equivalent experience.
• 3+ years of business analysis or project management related experience.
• Experience with the Microsoft Suite, including Visio and SharePoint.
• Exceptional analytical skills with a keen attention to detail.
• Well versed in the decomposition and validation of business requirements.
• Use case and workflow analysis, process analysis including “to be” and “future state” analysis and documentation.
• Experience in performing functional design, gap analysis, proactive risk assessment, and issue management.
• Strong written and verbal communication, including the ability to adapt communication styles and strategies to the audience.
• Ability to plan and manage multiple projects and priorities.
• Ability to impact operations and effect change without being confrontational.
• Ability to conduct data analysis to inform business decisions.
• Detail oriented, analytical, and inquisitive.
• Extremely organized with strong time-management skills.
• Application design and build experience, preferred.
• Most projects will have a remote / hybrid model but some may require occasional travel up to 25% of the time.
• Special focus given to candidates within the Canadian Atlantic Provinces.

About Us

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.