Business Analyst
The Ottawa Hospital
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Benefits offered by this job
Job summary
The Ottawa Hospital is seeking an Epic Analyst to support and maintain the Epic-Cadence system as part of the Digital Solutions team in Ottawa. You will gather user needs, configure the system, and provide second-level support across clinical modalities to ensure reliable health information flow.
This temporary role supports upgrades and testing, with a focus on process improvement and data analysis to enhance patient care and operational efficiency within a large healthcare organization.
Qualifications
- University degree and/or college plus equivalent experience in a relevant discipline.
- Minimum of three (3) years progressive experience in Information Systems including previous experience in project management.
- Experience leading components in the implementation of small to medium scale systems and solution design.
- Excellent analytical, problem solving, critical thinking, and decision-making skills.
- Excellent oral and written communication skills, organizational skills, and presentation skills.
- Experience in documenting and communicating processes and procedures.
- Ability to work independently and collaborate closely with team members.
- Ability to prioritize a large number of requests.
- Proficiency in Microsoft Office (Outlook, Excel, Word).
- Must be eligible to work in Canada.
Responsibilities
- Identify and analyze organizational needs by gathering information from end users, defining scope and objectives, and making recommendations for solutions;
- Understand the Epic software system and how to build/configure it to meet the needs of end users;
- Provide second level support for all various clinical modalities including issue triage and resolutions;
- Application troubleshooting, reporting and tracking issues/solutions with vendors/clients;
- Support regular upgrades/enhancements to the Epic system; review release notes with stakeholders, determine build requirements, configure the system, and perform application/integrated testing.
Skills
Education
Tools
Job description
The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.
The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.
From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones.
Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.
Temporary position until approximately July 1, 2027.
The Ottawa Hospital Digital Solutions team has a very exciting opportunity! We are embarking on an exciting project to expand our Epic Health Information System (HIS) Atlas Alliance to six new partners, and we are looking for Business Analysts to join our team.
If you are passionate and solving complex business challenge and thrive on analyzing data, improve business processes, then this position may be right for you!
Epic is one of the largest Health Information Systems (HIS) in North America, leading the way in enterprise Health Information Systems.
The Ottawa Hospital's HIS team enables you to combine your passion for information technology and health care.
You will help remove barriers to the flow of health information across the Atlas Alliance and beyond and have a positive impact on the way our patients receive world class care.
If you are looking to take your career to the next level and directly impact patient care in your community, we want to hear from you!
If you are passionate and solving complex business challenge and thrive on analyzing data, improve business processes, then this position may be right for you!
This position is with the Epic professional billing team.
Days, 8 hour shifts. Must be available for stand by and call back on evenings, nights, weekends, and stat holidays.
- For information purposes only - The Hospital reserves the right to change.
As an Epic Analyst working with our Epic-Cadence application, you will bring practical business knowledge to the organization by supporting and maintaining the integrity of the Health Information System. Throughout the course of your duties, you will be required to:
- Identify and analyze organizational needs by gathering information from end users, defining scope and objectives, and making recommendations for solutions;
- Understand the Epic software system and how to build/configure it to meet the needs of end users;
- Provide second level support for all various clinical modalities including issue triage and resolutions;
- Application troubleshooting, reporting and tracking issues/solutions with vendors/clients;
- Support regular upgrades/enhancements to the Epic system; review release notes with stakeholders, determine build requirements, configure the system, and perform application/integrated testing.
- University degree and/or college plus equivalent experience in a relevant discipline;
- Minimum of three (3) years progressive experience in Information Systems including previous experience in project management (other healthcare-based experience may also be considered);
- Experience leading components in the implementation of small to medium scale systems and solution design;
- Excellent analytical, problem solving, critical thinking, and decision-making skills;
- Excellent oral and written communication skills, organizational skills, and presentation skills;
- Experience in documenting and communicating processes and procedures;
- Ability to work independently and collaborate closely with team members;
- Ability to prioritize a large number of requests;
- Proficiency in Microsoft Office (Outlook, Excel, Word);
- Must be eligible to work in Canada.
- Valid Epic-Cadence certification;
- Experience working in a large healthcare organization;
- Experience developing and implementing standardized policies/procedures/protocols;
- Experience with configuring computer systems, creating reports (SQL, Crystal Reports, etc.), and/or working in a programming environment;
- Experience with quality assurance of clinical systems;
- Proficiency in English and French oral expression (level 4 - advanced) and comprehension (level 4 - advanced).
The Ottawa Hospital uses a 5-level language proficiency scale to define the required level of language skills in English and in French for positions at the Hospital, and to evaluate job candidate language skills. Language proficiency requirements are based on the nature of the position and the level of interaction with French and English-speaking clients. Click here for additional information on The Ottawa Hospital's language proficiency levels.
The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.
We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.
The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.
Come join the Ottawa Hospital and be part of an exciting and impactful initiative!
The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact TOHRecruitment@toh.ca.
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