Business Analyst

Eastlink; Dartmouth; On-site; CAD 60,000 - 90,000; Full time

Job summary

Eastlink in Dartmouth, NS is seeking a Business Analyst to join the on-site team at Belmont House. The role focuses on measuring and analyzing key metrics within Customer Care & Accounts Receivable, driving process improvements and minimizing bad debt risk while enhancing customer service.

The position requires strong Excel skills, data analysis ability, and independent initiative. A post-secondary degree in accounting/finance/business is a plus; telecommunications experience is beneficial.

Qualifications

• Advanced Excel skills required.
• 3+ years experience in a financial, customer service-related role.
• Post secondary education; degree in accounting, finance or business administration is a plus.
• Demonstrated ability to analyze large volumes of operational data and identify trends.
• Strong attention to detail and accuracy.
• Ability to present data in a meaningful way for decision makers.

Responsibilities

• Measure & monitor performance, efficiency and productivity metrics.
• Conduct on-going tracking, reporting, and analysis of trends in operations areas, comparing results to established performance benchmarks (sales incentive & performance, Accounts Receivable Scorecard, call center metrics including interaction volume, SL, ASA, etc...).
• Assess interaction volume and forecasting requirements to improve resource scheduling efficiencies.
• Assist in development of programs and special projects designed to gather data and improve operational efficiencies.
• Measure, track, and monitor sales performance including daily, weekly, monthly, and YTD actuals to target along with ongoing sales incentive campaigns.

Skills

Advanced Excel

Data analysis

Self-directed

Communication

Education

Degree in accounting/finance/business administration

Job description

Business Analyst

Eastlink

Designated office: Belmont House 33 Alderney Dr, Dartmouth, NS B2Y 2N4

This position is 100% on-site working from the designated office

The Analyst is responsible for measuring and analyzing key metrics within the Customer Care & Accounts Receivable departments and comparing them to best practice. The Analyst is also responsible for identifying and implementing process improvements, working closely with management team members to minimize bad debt risk and improve operational efficiencies while ensuring superior, outstanding customer service.

Job Responsibilities

• Measure & monitor performance, efficiency and productivity metrics
• Conduct on-going tracking, reporting, and analysis of trends in operations areas, comparing results to established performance benchmarks (sales incentive & performance, Accounts Receivable Scorecard, call center metrics including interaction volume, SL, ASA, etc...)
• Assess interaction volume and forecasting requirements to improve resource scheduling efficiencies
• Assist in development of programs and special projects designed to gather data and ultimately improve operational efficiencies
• Measure, track, and monitor sales performance including daily, weekly, monthly, and YTD actuals to target along with ongoing sales incentive campaigns

Job Qualifications

• Self directed and driven to take initiative a must
• Advanced Excel skills a must
• 3+ years experience in a financial, customer service-related role
• Post secondary education, and a degree in accounting, finance or business administration is a plus
• Demonstrated ability to analyze large volumes of operational data and identify trends
• Strong attention to detail and accuracy
• Ability to present data in a meaningful way that will help decision makers
• Experience in a credit and collections call centre and or telecommunications environment an asset
• Goal & results oriented with desire to contribute to profitability of the organization
• Motivated self starter who can develop and successfully execute a plan

About Eastlink

Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we’ve grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen.

Why Work With Us

We could say we’re not your typical telecom, but what makes us different is how we operate day to day. At Eastlink, we’re a tight-knit team all working toward common goals. We’re big enough to do meaningful work, but small enough that you can actually make your mark. You won’t get stuck waiting for layers of approval or years of tenure to make an impact! We believe in getting involved, speaking up, and figuring things out together. We’re always listening, learning, and adapting because our customers (and our people) expect us to. And just like we invest in our network, we invest in you, with intention and for the long run.

We’re committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.