Business Support Coordinator

Eastlink; Halifax; On-site; CAD 42,000 - 64,000; Full time

Job summary

Eastlink is seeking a Business Support Coordinator to attend virtual/in-person customer meetings as the subject matter expert and ensure successful implementation of new customers. The role supports corporate customers, enhancing satisfaction and retention while coordinating with Telephone Operations, Engineering, Repair, and Marketing on telephony product introduction and support.

The ideal candidate is customer-focused, maintaining multiple priorities in a deadline-driven environment, with

Qualifications

• Experience in a related telephony/customer service role.
• Post-secondary education in business or technical field, or equivalent experience.
• Strong customer service and problem-solving skills.

Responsibilities

• Verify existing programming and local service requirements prior to switch over.
• Coordinate with Sales and Repair to resolve escalated customer service issues.
• Communicate with client and sales team to propose service enhancements.
• Aid in the training and knowledge sharing of both internal and external clients on new or updated products.
• Complete work orders and enter into Eastlink’s provisioning systems.

Skills

Customer service

Troubleshooting

Multi-tasking

Interpersonal skills

Communication

Driver's license

Education

Post-secondary education in business or technical field

Job description

Eastlink

Designated Office

6080 Young Street,

Halifax, NS

This position is: 100% on-site from the designated office

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

As a Business Support Coordinator, you will be responsible to attend virtual/in person customer meetings as the subject matter expert and ensure the successful implementation of new customers. The Business Support Coordinator delivers ongoing direct support to Eastlink corporate customers to enhance customer satisfaction and retention. The Business Support Coordinator will communicate regularly and act as a liaison with Telephone Operations & Engineering, Repair, and Marketing on the introduction, support, and development of telephony products.

The ideal candidate will be a professional, customer focused individual with the skills sets to troubleshoot and manage multiple priorities within an exciting, deadline driven environment.

Responsibilities

• Verify existing programming and local service requirements prior to switch over.
• Coordinate with Sales and Repair to resolve escalated customer service issues.
• Communicate with both the client and sales team to propose service enhancements for service.
• Aid in the training and knowledge share of both internal and external clients on new or updated products.
• Complete work orders and enter into Eastlink’s provisioning systems.

Requirements

• Experience in a related position, previous telephony experience is an asset.
• Post-secondary education focused on business or technical related field or equivalent experience is an asset.
• Proven track record of providing superior customer service.
• Understanding of Structured Cabling, Fiber Optic, and Fiber Coax systems is an asset.
• Excellent troubleshooting skills, ability to troubleshoot and maintain telephone setups/systems preferred.
• Ability to multi-task, prioritize workload based on various service level agreements.
• Strong interpersonal skills with emphasis on positive results.
• Valid driver’s license coupled with a satisfactory driver’s abstract.
• Frequent local and regional travel is required for this position.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here!