Business Analyst

Jace Holdings Ltd.; Canada; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Business Analyst, where your analytical skills will help enhance the digital experience across platforms. Collaborate with marketing, product, and IT teams to gather requirements and translate them into actionable insights. Your contributions will be vital in delivering user-friendly experiences that resonate with customers. With a commitment to team collaboration and a hybrid work model, this role offers an exciting opportunity to grow professionally while making a significant impact in the community.

Benefits

Health and Dental Coverage

Life Insurance

Short- and Long-term Disability Insurance

Virtual Health Care Platform

Employee and Family Assistance Program

Retirement and Savings Plan

10% In-store Discount

Learning and Development Resources

Parental Leave Top-up

Paid Vacation and Days-off

Qualifications

• 3+ years of experience in a business analyst or similar role.
• Ability to communicate clearly with technical and non-technical audiences.

Responsibilities

• Gather and define requirements for enhancing web and mobile experiences.
• Analyze user behavior and provide insights for optimization.

Skills

Business Analysis

Communication Skills

Analytical Skills

Stakeholder Management

Education

Undergraduate degree in business

IIBA or other certification

Tools

Microsoft Office Suite

Job description

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Requisition ID: 187832
Career Group: Corporate Office Careers
Job Category: Digital Experience Platform
Travel Requirements: 0 - 10%
Job Type: Full-Time

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

As a Business Analyst within our Marketing Technology team, you will be responsible for gathering business requirements, analyzing user needs, and translating them into technical specifications. You will collaborate closely with marketing teams, product managers, developers, and UX/UI designers to improve the digital experience for our web and mobile platforms. Your efforts will contribute to delivering an engaging, efficient, and user-friendly experience for customers across digital touchpoints.

Here’s where you’ll be focusing:

• • Work with stakeholders across marketing, product, and IT teams to gather and define requirements for enhancing web and mobile experiences on the Digital Experience Platform (DXP).
  • Analyze customer and business needs to prioritize features and enhancements that align with strategic objectives.
  • Translate business requirements into detailed functional specifications and user stories for technical teams.
  Digital Experience Enhancement –
  • Analyze user behavior and digital experience data to identify areas for optimization and improvement across web and mobile platforms.
  • Provide insights and recommendations based on data, customer feedback, and competitive analysis to continuously enhance the customer journey.
  Cross-functional Communication –
  • Serve as a liaison between business stakeholders and technical teams, ensuring clear and effective communication.
  • Support in change management processes and ensure that all impacted stakeholders are informed and prepared for new functionality or updates.
  Testing & Validation –
  • Support in the development of test plans and quality assurance processes to ensure digital experiences meet high standards.
  • Conduct user acceptance testing (UAT) to validate that features and enhancements meet requirements and function as expected.
  Project Management & Collaboration –
  • Support the planning, execution, and delivery of digital projects on the DXP, ensuring alignment with business goals and timelines.
  • Collaborate with UX/UI designers to ensure designs meet user requirements and deliver a superior user experience.
  • Partner with developers to ensure that features are implemented according to business needs and technical feasibility.
  Reporting & Documentation –
  • Maintain documentation of business requirements, functional specifications, and project milestones.
  • Provide regular project updates and status reports to stakeholders and senior leadership.

#LI-CF2
#LI-Hybrid

What you have to offer:

• Undergraduate degree in business or related field
• IIBA or other certification
• 3+ years of experience in a business analyst or similar role
• Proficient in Microsoft Office Suite
• Clear and concise communication of ideas and concepts for both technical and non-technical audiences
• Strong communication and interpersonal skills to manage cross-functional collaboration
• Strong analytical skills and attention to detail

At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.

Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.

We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Parental leave top-up
• Paid Vacation and Days-off

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.