Business Analyst

Granicus; Canada; Remote; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Business Analyst to join their Digital Services Implementation Team. This role focuses on bridging the gap between government clients and the technical capabilities of the AMANDA software platform. You will leverage over 5 years of experience to gather, analyze, and document requirements that enhance government workflows. Your contributions will drive significant improvements in operational efficiency and client satisfaction. Join a remote-first company that values diversity and inclusion, and be part of a mission to transform the Govtech industry by empowering stronger relationships between governments and their constituents.

Benefits

Remote Work Flexibility

Employee Resource Groups

Coffee with CEO Sessions

Wellness Communities

Diverse and Inclusive Culture

Qualifications

• 5+ years as a Business Analyst in gov tech, preferably with AMANDA software.
• Strong skills in requirements gathering and business process analysis.

Responsibilities

• Collaborate with government clients to gather and document software requirements.
• Analyze government processes for optimization and efficiency improvements.

Skills

Business Process Analysis

Requirements Gathering

Analytical Skills

Problem-Solving

Communication Skills

Project Management

Team Collaboration

Conflict Management

Data-Driven Decision Making

Education

Bachelor's Degree (preferred)

Tools

AMANDA Software

Requirement Management Tools

Software Documentation Platforms

Job description

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Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Job Summary:

This Business Analyst role lives within the customer engagement arm of the Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customers to enhance the way that government organizations support their communities through strategic experience management. While this position may work with all products in the Digital Services portfolio, the primary focus is on the AMANDA software (Advanced Management and Data Automation).

As a Business Analyst, you will bridge the gap between our government clients' business needs and the technical capabilities of the AMANDA software platform. Leveraging your 5+ years of experience, you will collaborate closely with cross-functional teams, including government stakeholders, software developers, project managers, and quality assurance professionals. Your role will involve gathering, analyzing, documenting, and communicating requirements, to drive the successful delivery of AMANDA software solutions within the unique context of government processes. Your insights and expertise will be instrumental in optimizing government workflows, improving operational efficiency, and ensuring client satisfaction.

What Your Impact Will Look Like Here

• Work closely with government clients and stakeholders to understand their specific processes, objectives, and challenges.
• Elicit, document, and prioritize clear and actionable requirements for AMANDA software implementations and enhancements within the gov tech sector.
• Analyze and map current and future government processes to identify areas for improvement and optimization.
• Create detailed business requirement documents (BRDs), functional specifications, use cases, user stories, and process flow diagrams tailored to government agencies.
• Ensure that requirements are comprehensive, well-structured, and aligned with both government expectations and software capabilities.
• Facilitate effective communication between technical and non-technical stakeholders, ensuring a shared understanding of requirements within the gov tech context.
• Coordinate with software developers, project managers, and QA teams to accurately translate government business requirements into software features.
• Participate in the testing and validation of AMANDA software solutions for government agencies to ensure alignment with defined requirements and quality standards.
• Collaborate with QA teams to develop and execute test plans, ensuring comprehensive coverage of government-specific scenarios.
• Stay updated on industry trends, best practices, and advancements within the gov tech sector.
• Identify opportunities for software enhancements and process improvements based on government user feedback and evolving needs.

You will love this job if you have

• Are bilingual (English and French) – required
• Proven experience of 5 years as a Business Analyst, preferably working with AMANDA software or similar enterprise solutions within the gov tech sector.
• Strong understanding of business process analysis, requirements gathering, and documentation within government contexts.
• Excellent analytical and problem-solving skills, with keen attention to detail.
• Effective communication and interpersonal abilities to interact with government clients, developers, and project teams.
• Familiarity with software development methodologies (e.g., Agile, Scrum) and project management concepts.
• Proficiency in using requirement management tools and software documentation platforms.
• Ability to work independently and collaboratively within a team.
• Ability to manage conflict and influence decision-making at all levels of the organization.
• Proactive and data-driven.
• Have experience working with remote teams.

Security Requirements:

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
• Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada. Details regarding the requirements for a Secret-level security clearance can be found on this website: https://www.tpsgc-pwgsc.gc.ca/esc-src/msc-csm/chap4-eng.html#s42

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.

- A few culture highlights include –Employee Resource Groups to encourage diverse voices.

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Research, Analyst, and Information Technology
• Industries
• Software Development