Bus Dispatch & Safety Specialist

First Student; Regina; On-site; CAD 43,000 - 53,000; Full time

Job summary

First Student in Canada is seeking an experienced Dispatcher to help keep our bus network running on time and safely. The role emphasizes route oversight, driver coaching, and handling heavy communications via phone and radio.

You will work closely with Operations to resolve scheduling issues and customer concerns. Qualified candidates have 3–5 years in dispatch, a high school diploma or equivalent, basic radio dispatch knowledge, strong communication skills, and computer literacy.

Qualifications

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to background check

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Skills

Excellent communication

Customer service oriented

Time management

Driver/terminal experience

Computer literacy

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student in Canada is seeking an experienced Dispatcher to help keep our bus network running on time and safely. The role emphasizes route oversight, driver coaching, and handling heavy communications via phone and radio.

You will work closely with Operations to resolve scheduling issues and customer concerns. Qualified candidates have 3–5 years in dispatch, a high school diploma or equivalent, basic radio dispatch knowledge, strong communication skills, and computer literacy.